Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jailani G. Cicero

Newington

Summary

Experienced in managing administrative duties and supporting office operations. Strong skill set and valuable experience. Focus on organizational and time-management skills for smooth workflow and efficient office operations. Knowledge of effective communication and problem-solving techniques enhances team productivity and overall office efficiency. Eager to contribute expertise and make a positive impact in a position that complements skills and experience.

Overview

4
4
years of professional experience

Work History

Substitute Teacher

Burr Elementary School
08.2024 - 04.2025
  • Assisted permanent teachers in maintaining classroom routines to ensure a seamless transition during their absences.
  • Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
  • Developed strong relationships with students, parents, and colleagues, promoting open communication and collaboration among all stakeholders.
  • Contributed to improved school performance by collaborating with fellow teachers on curriculum development and teaching strategies.
  • Increased student engagement through the use of interactive activities, group projects, and multimedia presentations.
  • Supported diverse learners with differentiated instruction techniques tailored to individual strengths and areas of growth.
  • Contributed to higher test scores by providing thorough preparation materials and focused review sessions for standardized exams.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Boosted student confidence and problem-solving skills through engaging group work exercises.
  • Prepared and implemented lesson plans covering required course topics.

Secretary

Burr School
08.2023 - 08.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to parents.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Assisted coworkers and staff members with various tasks on a daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Documented new student enrollments, transfers, and expulsions.

Substitute Teacher

Burr School
03.2023 - 08.2023
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
  • Enforced school and class rules to maintain order in classroom.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Provided feedback to students on assignments and tests, offering constructive advice for improvement.
  • Integrated technology into lesson plans, increasing student interest and participation in subjects.
  • Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
  • Engaged parents and guardians in their children's learning process through regular communication and feedback.
  • Participated in professional development workshops to stay current with educational best practices and pedagogical innovations.
  • Contributed to positive school culture by participating in extracurricular activities and events.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • I developed lesson plans in instances where teachers did not provide any materials.

Retail Associate

Marshalls Dept. Store
11.2020 - 06.2022
  • Worked varied hours, days, nights, and weekends as manager needs dictate
  • Managed customer relations and customer service through daily communication and interaction
  • Maximized customer interactions by promptly identifying needs and wants
  • Increased customer satisfaction significantly within department
  • Mentored and coached other team members to meet daily sales goals
  • Educated new hires on company policies and procedures by designing and developing training program
  • Provided quotes to customers for purchase of products
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Informed customers about special promotions and provided detailed information for various products
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Answered customer telephone calls promptly to avoid on-hold wait time
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with minimal wait times
  • Recommended products to customers

Education

Bachelor of Science - Forensi Psychology

Bay Path University
Longmeadow, MA
01-2025

High School diploma -

Middletown High School
Middletown, CT
06.2022

Skills

  • Proficient in Microsoft Word
  • Presentation Design
  • Microsoft Excel Expertise
  • Task Organization
  • Experienced with Google Docs
  • Data entry proficiency
  • Service-Oriented Communication
  • Conversational Spanish Ability
  • Verbal and written communication
  • Office administration
  • File management
  • Phone etiquette

Timeline

Substitute Teacher

Burr Elementary School
08.2024 - 04.2025

Secretary

Burr School
08.2023 - 08.2024

Substitute Teacher

Burr School
03.2023 - 08.2023

Retail Associate

Marshalls Dept. Store
11.2020 - 06.2022

Bachelor of Science - Forensi Psychology

Bay Path University

High School diploma -

Middletown High School

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Jailani G. Cicero