JAILEAH BONILLA
Groton
Summary
Sociable, bartender and service provider with a bubbly personality, and 3 years of experience in enhancing guest experiences through innovative service. Demonstrates strong customer engagement, communication, and multitasking skills, fast thinking, and quick learning skills. Passionate about delivering personalized service and fostering positive guest relations while adhering to health and safety regulations. Each task I take on with a smile, and always strive to pat my best into all that I do
Overview
2
2
years of professional experience
Work History
Food and Beverage Server
Foxwoods Resort and Casino
Mashantucket
04.2025 - Current
- Server at multiple locations dependent on need/season.
- Server, host, and food runner at Draft Kings Sportsbook (server position requires employees to do all, as we do not have hosts or food runners)
- Banquet Server at Hell’s Kitchen Events & The Atrium
- Food & Cocktail Server at the Fox tower pool seasonally.
- Provided high-volume food & beverage service in fast-paced casino environments
- Experienced in sportsbook, nightlife, banquets, and pool service operations
- Managed large sections independently while maintaining guest satisfaction
- Handled VIP guests, high sales volume, and fast-paced event nights
- Knowledge of POS systems, cash handling, alcohol service, and upselling
- Delivered exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely order fulfillment.
Bartender
Westerly Yacht Club
Westerly
08.2024 - 08.2025
- Craft exceptional cocktails and provide top-notch service at Westerly Yacht Club, Foster positive guest relations, ensuring memorable experiences.
- Manage bar inventory efficiently, reducing waste and optimizing stock levels. Implement creative drink specials to boost sales and customer satisfaction.
- Work seamlessly with kitchen and wait staff to deliver prompt, coordinated service. Contribute to team success through effective communication.
- Maintain impeccable bar cleanliness and organization. Ensure strict adherence to health and safety regulations, preserving high standards.
- Elevate guest experiences with expertly crafted cocktails and personalized service. Drive sales through innovative drink specials and efficient inventory management.
Server, Bartender
Cc Obrien's Sports Bar
Westerly
12.2023 - 08.2024
- Deliver exceptional service, memorize the menus, weekly specials, and manage bar operations. Foster positive guest relations, boosting customer satisfaction and repeat guests.
- Coordinate with kitchen staff to ensure seamless food and beverage service. Train new hires, promoting team cohesion and maintaining high service standards.
- Maintain meticulous records of sales, inventory, and cash handling. Ensure compliance with health and safety regulations, preserving a clean work environment.
- Elevate guest experience through exceptional service, sports expertise, and efficient bar operations.
Education
Cosmetology License -
Bravado Academy
New London, CTDiploma -
Science And Technology Magnet high school
New London, CTSkills
- Customer Engagement
- Customer Service
- Hospitality
- Problem Solving
- Time Management
- Communication
- Multitasking
- Mixology
- Cash Handling
- Bar Maintenance
- Attention to Detail
- Barista Skills
- Service Efficiency
- Adaptability
- POS system management
- Food safety practices
- Team collaboration
Websites
Timeline
Food and Beverage Server
Foxwoods Resort and Casino
04.2025 - Current
Bartender
Westerly Yacht Club
08.2024 - 08.2025
Server, Bartender
Cc Obrien's Sports Bar
12.2023 - 08.2024
Cosmetology License -
Bravado Academy
Diploma -
Science And Technology Magnet high school