Jailee Clemmons

- Safety Manager, Coach of Junior Olympic Level 3-6 Competitive Teams, Coach of Xcel Bronze, Silver, and Gold Competitive Teams, Special Olympic Team Coach

- Enforce safe techniques to prevent injury to athletes and staff. Training staff how to use equipment and influence safety culture.

- Equipment Inspection, Implementing inspection programs, Prevention programs and preforming risk assessments.

-Collaborated effectively with team members to ensure seamless communication and guest service delivery.

-Trained and mentored new staff members in customer service best practices, resulting in improved team performance and customer satisfaction scores.

-Assisted in streamlining front desk processes and procedures, enhancing overall operational efficiency.

-Demonstrated strong multitasking abilities by managing phone calls, check-ins, check-outs, and reservations simultaneously.

-Implemented efficient reservation and booking procedures, resulting in a 15% increase in room occupancy rates.

-Successfully handled high-pressure situations and resolved conflicts promptly, ensuring smooth front desk operations.

-Consistently provided top-notch customer service by greeting and assisting guests with a friendly and professional attitude.

-Responded to inquiries, resolved issues, and ensured guest satisfaction, resulting in a 98% customer satisfaction rating.

-Maintained a welcoming and organized front desk area, creating a positive first impression for visitors.