Jailee Edgerton

• Screened applicant resumes and coordinated both phone and in-person interviews.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Processed employee termination paperwork at direction of supervisory staff.
• Studied research and trends on best practices in HR field.
• Responded to employee inquiries regarding benefits and other HR topics.
• Created job descriptions on boards for vacant jobs.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Participated in recruitment and selection process for new hires.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Helped employees register for benefits programs using online portals.
• Conducted exit interviews with terminated employees.
• Compiled employee records from individual departments to maintain central files.
• Monitored and analyzed employee satisfaction survey results.
• Tracked various statistics and kept detailed records to support human resources department.
• Developed and maintained HR policies and procedures.

• Performed password reset for clients that were locked out of their accounts.
• Verified the client by many security steps as in answering security questions verifying the client code, etc.
• Demonstrated excellent customer service skills when speaking to a client and helping them with any request that they need.
• Experience with finesse and Cisco jabber computer program for talking to clients and transferring to other departments within Paycom.
• Experience with Jira, which allowed us to view save opportunity tickets for clients that were thinking about leaving Paycom.
• Within Jira, we would deploy surveys by email and phone call and collect responses based off how their service went or is going with the current team they were assigned to.
• Experience with cold calling clients
• Heavily utilized Microsoft Excel and outlook email to perform daily tasks.
• Experience in handling the use of sensitive information for businesses and clients and practicing confidentiality.
• Handled daily and weekly reports, some of them being: CAC report, Everyday report, chatbot report, and GONE report. These reports would show how well specific software would do that Paycom would add on.
• Proficient on the use of teams and zoom. Would have to attend weekly and monthly meetings.

• Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
• Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
• Maintained client waiting area, ensuring that it was always spotless and neat.
• Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
• Handled employee scheduling and coverage needs during business hours.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Coached and trained employees to optimize performance and achieve demanding business objectives.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Scheduled employees to maintain adequate coverage during business hours.
• Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
• Educated clients on health and safety of tanning facilities and procedures.
• Exceeded monthly tanning product and membership sale quotas.
• Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Participated in team meetings and staff training sessions.

*This company was bought out by Palm Beach Tan*

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Supervised guests at front counter, answering questions regarding products.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Assigned clients to appropriate facilities based on desired treatments and health needs.
• Maintained clean and stocked front counter area.
• Educated clients on health and safety of tanning facilities and procedures.
• Exceeded monthly tanning product and membership sale quotas.
• Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.