Jaileen Colon Camacho
Jersey City
Summary
Resourceful Dispatcher Office Assistant recognized for high productivity and efficient task completion. Skilled in emergency response coordination, route planning, and customer service management. Excel at communication, problem-solving, and time management to ensure smooth operational flow in fast-paced environments.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Dispatcher Office Assistant
King towing
Jersey City
01.2021 - Current
- Coordinated dispatch operations to ensure timely service delivery.
- Managed communication between drivers and clients for efficient routing.
- Maintained accurate records of vehicle locations and service requests.
- Provided support to drivers by relaying important information promptly.
- Created daily logs of dispatched vehicles and personnel.
- Provided customer service support to clients seeking assistance with transportation services.
- Answered phones and routed voicemails to respective employees.
Store Manager
Speed cell wireless
Canton
12.2017 - 11.2020
- Managed daily operations of retail store, ensuring smooth workflow.
- Trained and supervised staff in customer service and sales techniques.
- Implemented inventory management practices to maintain product availability.
- Monitored sales performance metrics to identify improvement areas.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
Receptionist
Royal wine corp
Bayonne
02.2015 - 10.2017
- Greeted visitors and clients warmly, ensuring a welcoming atmosphere.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Assisted with event coordination, contributing to successful corporate gatherings and meetings.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments and meetings for management team.
- Monitored office supplies inventory and placed orders when necessary.
Education
Southeast High School
Bradenton, FLSkills
- Dispatch coordination
- Customer service
- Record management
- Route optimization
- Bilingual, fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher Office Assistant
King towing
01.2021 - Current
Store Manager
Speed cell wireless
12.2017 - 11.2020
Receptionist
Royal wine corp
02.2015 - 10.2017
Southeast High School