Jailene Alvarez
Northlake,IL
Summary
I'm a reliable Logistics Clerk who proudly offers many years of experience in identifying the most effective solutions, providing employees with consistent updates, and receiving items into inventory. I've since then honed my skills in attention to detail and shipping accuracy. I pride myself on being a multitasker and a quick learner, which has helped further develop my knowledge and also allows me to challenge my capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics Clerk
CH Robinson
Des Plaines, Illinois
02.2023 - Current
- Coordinates inbound and outbound shipments to ensure timely delivery.
- Manages inventory levels and maintains accurate records in the system.
- Process shipping documents for compliance with regulations and standards.
- Assist in tracking shipments using transportation management software tools.
- Support warehouse operations by coordinating the movement of goods and materials.
- Conduct regular stock checks to identify discrepancies between physical stock levels and computer-generated reports.
- Collaborate with other departments to coordinate product movement across facilities.
- Maintain and update inventory records, including receipts and shipments of goods.
- Recorded all customer shipping requirements for future reference so that only specific carriers would be used for deliveries.
- Verify the accuracy of incoming shipments against invoices or packing slips.
- Process orders by entering data into the computer system accurately and promptly.
- Prepare detailed shipping documents such as bills of lading, invoices, manifests and labels.
- Distribute work orders to departments.
Customer Service Representative
Epost Global
Itasca, Illinois
02.2020 - 01.2023
- Managed customer inquiries through phone and email communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Shipping and Receiving Lead
RR Donnelley
Itasca, Illinois
08.2019 - 01.2020
- Resolved discrepancies in shipping documentation to maintain accurate records.
- Utilized computer systems to track orders throughout the supply chain process.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Traced missing material and shipments through vendor and customer communications.
- Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
- Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
Tribune Direct
Labor Temps-THE STAFFING CO
Franklin Park, Illinois
01.2017 - 01.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Managed electronic files and maintained organized digital records for easy retrieval.
- Assisted in training new staff on data entry procedures and software tools.
Education
Steinmetz College Prep
Chicago, IL`06-2018
Skills
- Shipment coordination
- Inventory management
- Data entry accuracy
- Attention to detail
- Shipping and receiving
- Shipping document processing
- Stock discrepancy resolution
- Customer relationship management
- Warehouse operations
Languages
Spanish
Professional
Certification
Forklift Operator, National Lift Truck, 2021
Timeline
Logistics Clerk
CH Robinson
02.2023 - Current
Customer Service Representative
Epost Global
02.2020 - 01.2023
Shipping and Receiving Lead
RR Donnelley
08.2019 - 01.2020
Tribune Direct
Labor Temps-THE STAFFING CO
01.2017 - 01.2018
Steinmetz College Prep