Jailene N Batista
Allentown,Pennsylvania
Summary
Results-oriented administrative professional with extensive experience in popular systems and software, demonstrating exceptional customer service and issue resolution skills. Adept at ensuring accuracy through meticulous documentation verification, minimizing errors and rework. Proven expertise in project management, strategic planning, and risk management, consistently delivering high productivity and seamless task completion. Recognized for strong leadership capabilities, effective time management, and adaptability in achieving project objectives.
Overview
12
12
years of professional experience
Work History
Behavior Therapist
PA MENTOR BETHLEHEM
Bethlehem, PA
08.2024 - Current
- Implemented behavior management systems designed to promote self-discipline among students.
- Built rapport and guided discussions with patients using therapeutic communication techniques.
- Created visual aids such as charts or graphs that illustrated client progress over time.
- Implemented evidence-based interventions such as Applied Behavior Analysis in order to modify behaviors.
- Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
- Facilitated parent trainings to teach behavioral management techniques that can be used both inside and outside of the therapeutic setting.
- Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
- Monitored client progress through data collection and analysis.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers, teachers, and parents to ensure effective treatment plans were implemented.
Lead Teacher
Lightbridge Academy
Macungie, PA
12.2022 - 09.2024
- Integrated technology into daily lessons to enhance student engagement and learning outcomes.
- Engaged students and boosted their understanding of material using focused instructional strategies and hands-on activities..
- Identified and documented learning achievements by reporting outcomes, performance information, and program adjustments used to boost comprehension.
- Assisted in resolving conflicts between students, families, and staff members.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Utilized data-driven decision making processes to assess student progress, inform instruction, and monitor teaching effectiveness.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
Restaurant Manager
Uniones
New York, NY
06.2015 - 02.2020
- Assisted with event planning by coordinating reservations, seating arrangements, and catering orders.
- Maintained accurate records of expenses related to event planning activities.
- Created new menu items based on customer feedback and industry trends.
- Delegated work to staff, setting priorities and goals.
- Complied with health, sanitation, and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Directed and coordinated restaurant activities for optimum customer service and strong employee development.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved customer complaints professionally to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantry.
- Maintained detailed records of sales transactions and daily shift reports.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with payroll processing activities when necessary.
Receptionist Intern
Kenny Tax Service
Paterson, NJ
03.2013 - 05.2015
- Greeted customers, answered general questions and directed to appropriate locations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Identified areas for improvement within existing processes and procedures.
- Assisted in preparing tax returns for individual and corporate clients.
- Assisted professional staff in gathering data for tax return preparation, maintained tax library, and managed client tax and auditing files.
- Mastered tax-related software programs and showed exceptional proficiency at learning new software and helping colleagues with lesser computer literacy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Esthetician License in NYS -
Atelier
03-2021
Some College (No Degree) -
Hostos Community College
Bronx, NYSkills
- Virtual Collaboration Experience
- Effective Deadline Coordination
- Timely Schedule Management
- Customer Relationship Management
- Contract Management Documentation
- Information gathering
- Customer service experience
- Collaborative Problem-solving
- Data analysis skills
- Emotional regulation support
- Educational technology
- Collaborative teaching
- Team building
Languages
English
Professional
Spanish
Professional
Timeline
Behavior Therapist
PA MENTOR BETHLEHEM
08.2024 - Current
Lead Teacher
Lightbridge Academy
12.2022 - 09.2024
Restaurant Manager
Uniones
06.2015 - 02.2020
Receptionist Intern
Kenny Tax Service
03.2013 - 05.2015
Esthetician License in NYS -
Atelier
Some College (No Degree) -
Hostos Community College
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