Jailene Figueroa Baez
Ocala
Summary
Offering strong organizational skills and keen sense of direction, ready to excel in fast-paced environment and eager to learn and develop in any role. Conducts tasks with attention to detail and efficiency, great customer service with a bilingual background.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Food Delivery Driver
Munchies
04.2023 - 11.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Driver
Lyft
01.2020 - 02.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Clerk
Union City Parking Authority
07.2018 - 06.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Sales Associate
AutoZone
03.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Business Administration
Inter American University
San German, PRHigh School Diploma -
Ines Maria Mendoza High School
Cabo Rojo, PR05-2013
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Excellent communication
- Dedicated team player
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Food Delivery Driver
Munchies
04.2023 - 11.2024
Driver
Lyft
01.2020 - 02.2022
Clerk
Union City Parking Authority
07.2018 - 06.2019
Sales Associate
AutoZone
03.2016 - 04.2018
No Degree - Business Administration
Inter American University
High School Diploma -
Ines Maria Mendoza High School
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