Jailene Guerrero
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist /Medical Biller
The Traveling Therapist Emotional Wellness Clinic
06.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
Customer Service Representative / Data Entry
LionOcean LLC
01.2020 - 05.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Contributed to successful audits by accurately maintaining records and providing requested documentation in a timely manner.
- Used computer software to store and retrieve data.
Data Entry / Receiving Clerk
SEACOR Island Lines
08.2016 - 01.2018
- Reduced processing time for incoming shipments by ensuring accurate documentation and timely.
- Collaborated with other departments to resolve shipment discrepancies, resulting in smoother operations and reduced delays.
- Achieved operational efficiency by streamlining workflow processes within the receiving department, reducing backlogs during peak periods.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
High School Diploma -
Mater Academy Charter High School
Hialeah Gardens, FL06.2016
Skills
- Office Administration
- Guest Relations
- Customer Service
- Administrative Skills
- Computer Proficiency
- Attention to Detail
Languages
English
Spanish
Timeline
Front Desk Receptionist /Medical Biller
The Traveling Therapist Emotional Wellness Clinic
06.2022 - 01.2023
Customer Service Representative / Data Entry
LionOcean LLC
01.2020 - 05.2022
Data Entry / Receiving Clerk
SEACOR Island Lines
08.2016 - 01.2018
High School Diploma -
Mater Academy Charter High School
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