Jailene Uribe
Los Angeles,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Stock Associate
Calvin Klein
04.2021 - Current
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
Sales Associate
Kipling
03.2019 - 03.2021
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Collaborated with team members to achieve monthly sales targets.
Customer Service Associate
Bibigo
05.2017 - 06.2019
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Montebello High School
Montebello, CA 06.2024 - 06.2015
Skills
Visual Merchandising
Stock Rotation
Performance Improvement
Product restocking
Shipment Inspection
Shelving of products
Safety processes and procedures
Visual Merchandising
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
High School Diploma -
Montebello High School
06.2024 - 06.2015
Stock Associate
Calvin Klein
04.2021 - Current
Sales Associate
Kipling
03.2019 - 03.2021
Customer Service Associate
Bibigo
05.2017 - 06.2019
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