Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jailene Soliz

Houston,TX

Summary

Detail-oriented and bilingual administrative professional with over 5 years of experience supporting executive teams and managing high-volume tasks in fast-paced environments. Skilled in data entry, records management, and customer support. Known for accuracy, efficiency, and handling confidential information with discretion.

Overview

7
7
years of professional experience

Work History

Banker

Regions Bank
12.2023 - 06.2024
  • Responded to 100+ customer calls daily, assisting with account inquiries, resolving financial issues, and providing personalized banking support in a high-volume setting.
  • Managed customer account information, ensuring accuracy and privacy of sensitive data.
  • Educated clients on financial services and maintained detailed logs of client interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.

Molina Healthcare

Healthcare Customer Service Representative
10.2021 - 02.2022
  • Resolved 50+ daily member inquiries by phone, providing accurate information on benefits, claims, and coverage in a fast-paced healthcare environment.
  • Handled sensitive member information with accuracy and confidentiality in compliance with HIPAA standards.
  • Reviewed and corrected errors in claims and documentation to ensure prompt processing.
  • Maintained consistent documentation of client interactions and case status in internal databases.

Secretary to CEO

Longpoint Environmental Training
08.2017 - 09.2019
  • Coordinated communication with business clients to enroll employees in environmental training programs, ensuring accurate scheduling, documentation, and client satisfaction.
  • Supported executive leadership with calendar management, correspondence, and administrative tasks.
  • Prepared reports, spreadsheets, and internal documentation with precision and attention to detail.
  • Managed confidential records and documents; ensured organized and secure filing systems.

Education

GED -

TEA
Houston
05.2017

Skills

  • Bilingual fluency in Spanish
  • Strong interpersonal skills
  • Reception oversight
  • Insurance eligibility verifications

Timeline

Banker

Regions Bank
12.2023 - 06.2024

Molina Healthcare

Healthcare Customer Service Representative
10.2021 - 02.2022

Secretary to CEO

Longpoint Environmental Training
08.2017 - 09.2019

GED -

TEA

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