Jailene Ross Gonzales
Miami,United States
Summary
Dedicated and results-driven customer service professional with six years of experience in delivering exceptional customer support across diverse industries. Skilled in resolving complex customer issues, building strong client relationships, and driving satisfaction through effective communication and problem-solving.Proven ability to manage high-volume inquiries while maintaining exceptional service standards.
Overview
10
10
years of professional experience
Work History
POST LITIGATION CLERK
Your Insurance Attorney
11.2023 - 11.2024
- Maintained and updated legal files, ensuring accuracy and compliance.
- Processed claim checks and secured endorsements for legal documentation.
- Communicated case status to clients, ensuring clear and consistent updates.
- Handled high-volume calls, directing them to the appropriate departments.
- Coordinated with insurance and mortgage companies to streamline claims.
- Optimized office operations through efficient mail distribution and technology use.
- Ensured accuracy in legal documentation and processed claims to support cases.
- Facilitated communication between clients, insurance companies, and departments.
- Provided administrative support, managing calls, case updates, and document preparation.
- Streamlined legal processes, maintaining compliance and improving client satisfaction.
MEDICAL RECEPTIONIST
Empire Imaging
02.2023 - 04.2023
- Greeted and verified patient information, ensuring accuracy of demographics and insurance.
- Scheduled and managed appointments, reducing no-shows and cancellations.
- Coordinated daily interactions with law firms and medical providers for efficient communication.
- Processed referrals and maintained organized patient charts.
- Followed up on medical records requests for timely delivery in PIP suits.
- Streamlined patient intake, improving accuracy and reducing wait times.
- Implemented efficient filing system for better record management.
- Provided empathetic support, explaining consent forms and documentation requirements.
- Facilitated smooth communication between patients, medical providers, and legal teams.
- Managed complex scheduling and referrals to optimize resource utilization and minimize conflicts.
PATIENT ACCESS REPRESENTATIVE
University of Miami
10.2022 - 02.2023
- Greeted and escorted patients, ensuring excellent customer service.
- Documented patient data, processed payments, and maintained financial records.
- Scheduled and managed appointments, tracked no-shows, and handled cancellations.
- Entered patient information for financial clearance and verified insurance eligibility.
- Explained treatment consent, financial liability, and HIPAA, obtaining signed forms.
- Obtained necessary authorizations and informed patients of coverage issues.
- Collected payments prior to service and ensured up-to-date records.
- Managed patient scheduling, insurance verification, and financial processes.
- Provided compassionate service, addressing patient inquiries and explaining procedures.
- Streamlined appointment management, reducing no-shows and improving patient flow.
- Coordinated with healthcare teams for authorizations and referrals to ensure seamless care.
SCHEDULER/DATA ENTRY/SHIPPER
National Dentex
03.2019 - 11.2021
- Answer incoming calls related to new cases requesting a Rush service
- Informed Doctors related to the turn-around time of a case already in the lab
- Call on incoming cases that have insufficient time for fabrication
- Open and set up new accounts and prospects accounts for cases and product orders
- Re-activate existing accounts that begin to send cases again
- Enter new case information into dental lab management software daily
- Verify case received against account number
- Search and identify incorrect case accounts
- Enter lab verification cases
- Generate and check the variety of reports and update accordingly
- Make sure to document any outgoing and incoming calls
- Gather information, record in system, resolve mixed case issue scenarios
- Intermediate level of comprehension of dental terminology
- Strong verbal and written communication skills
- Strong computer skills - MS Office - Excel, Word, Outlook
- Type a Minimum of 30 WPM
- Coordinated international and domestic shipments, ensuring timely delivery and compliance.
- Scanned and weighed outgoing cases, maintaining accurate records for shipment tracking.
- Restocked supplies daily, ensuring operational efficiency and readiness.
- Prepared materials for international shipping, adhering to all regulations.
- Collaborated with internal and external departments, enhancing communication and workflow.
- Streamlined international shipping processes, enhancing efficiency in coordinating with internal and external departments for timely deliveries.
- Managed multiple projects simultaneously, ensuring accurate scanning, weighing, and documentation of outgoing shipmentsfor domestic and overseas destinations.
- Fostered strong interpersonal relationships across departments, facilitating smooth communication for seamless shipping operations.
- Implemented new restocking procedures, optimizing supply management for improved next-day business readiness.
- Leveraged proficient MS Office skills to enhance data management and reporting, contributing to more efficient shipping and receiving processes.
- Optimized international shipping processes, ensuring compliance and timely deliveries while managing multiple projects and maintaining meticulous records.
AVIONICS TECHNICIAN
Zodiac Aerospace
07.2014 - 03.2017
- Inventory, and repair of inspection components.
- Keeping area clean and orderly
- Knowledge in insert, insert repair, sub assembly, deco and ceiling panels.
- Communicating and training efficiently with other team members
- Skilled in blueprint reading
- Working with different components, sleeves, rivets, and adhesives
- Experience in Lay-Up, Hand CNC, Trim, Inserts, Bonding, Sub Assembly, Final Assembly.
- Efficiently communicating and training team members
- Experience with Electric saw, Air Powered Tools, and other powered tools
- Maintain integrity and high professional standards.
- Knowledgeable in safety regulation
- Process Involved Invoicing, boxing, labeling cases etc.
- Ability to lift at least 50- 90 pounds.
- Excel working either independently or in a team. Able to work with minimal supervision.
- Seasoned aerospace composite technician with 2 years of hands-on experience in composite materials, including metals, fiberglass, prepreg, and carbon fiber.
- Expert in the repair, installation, and inspection of aerospace components.
Education
HIGH SCHOOL -
Desert Oasis High School
Las Vegas, NV01.2015
Skills
- Customer service
- Data entry
- Medical scheduling
- Aerospace Composite Technician
References
- Nelson, Zodiac Aerospace, 702-513-1886
- Orlando Baca, Your Insurance Attorney, 786-975-3351
- Samantha, University of Miami, 786-712-9416
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
POST LITIGATION CLERK
Your Insurance Attorney
11.2023 - 11.2024
MEDICAL RECEPTIONIST
Empire Imaging
02.2023 - 04.2023
PATIENT ACCESS REPRESENTATIVE
University of Miami
10.2022 - 02.2023
SCHEDULER/DATA ENTRY/SHIPPER
National Dentex
03.2019 - 11.2021
AVIONICS TECHNICIAN
Zodiac Aerospace
07.2014 - 03.2017
HIGH SCHOOL -
Desert Oasis High School
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