JAILESHA BROWN

· Adhering to a consistently professional and courteous demeanor when engaging with clients and visitor’s productive interactions. Extending a professional and welcoming reception to clients and visitors. Managing incoming phone calls, routing inquiries to the appropriate staff, and recording messages. Facilitating the initial client intake process, including the collection of fundamental client information.

· Assisting in post-meeting client follow-up and appointment reminders to guarantee client preparedness and informed engagement. Managing the smooth flow of incoming and outgoing faxes and emails.

· Efficiently scheduling appointments for both attorneys and clients while maintaining an up-to-date scheduling calendar.

· Employing meticulous document management techniques, including scanning, photocopying, and the organization of legal documents and client files. Ensuring the confidentiality and security of sensitive client information.

· Preserving an organized filing system for client files and other critical documents. Fulfilling requests for file retrieval and document access as needed by attorneys.

· Handling the preparation of invoices for clients and managing the billing process, which involves seamless coordination with the accounting department. Skillfully managing payments from clients and coordinating closely with the accounting department to maintain meticulous financial records.

• Provide services to the law group and senior management team through planning, research, organizing, managing, coordinating, and executing activities related to legal cases to ensure reliable and efficient achievement of case goals
• Liaised critical case law details to corresponding clients, legal teams and senior management ensuring time critical deadlines were met
• Outlined strategies and objectives for QA programs ensuring compliance with operational risk management and metrics to minimize project and case related risks
• Managed process improvement activities establishing comprehensive project and case documentation methodologies
• Managed administrative activities for senior management ensuring appointments were met and reports were filed, composed, and prepared with the upmost care for client confidentiality using E-file and Jax to schedule court proceedings.

• Manage calendar of appointments, filed expense reports, composed, and prepared confidential correspondence
• Answered and screened telephone calls (15+ daily) in a courteous manner while taking message with a high degree of accuracy
• Highly commended by Senior Leadership for effectiveness of QA program in verifying compliance with operational risk management and compliance
• Acknowledged departmental expert in process improvement techniques.