Jailet C Vela

Business professional with demonstrated success boosting productivity and streamlining procedures for organizations. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.

• Immigration Case Tracking System: Found a solution to tracking immigration cases in production. Improved SLA times by facilitating communications between 4 different teams and creating more accurate, real time reporting for over 8,000 cases. Reduced the number of cases that got lost or left behind during production to 0%.
• Production Process Improvement: Found a method to shorten the time it takes to produce cases, resulting in an overall reduction of 27%, bringing us from approx. 32 cases per 6-hour work day up to approx. 45 cases per 6-hour work day.
• I identified and developed a process and SOP for processing a backlog of over 1,500 checks amounting to over $2.5 million being returned to respective businesses. Trained team members on the check ordering process to reduce future backlogs.