Jailka Dixon
Herlong,CA
Summary
Highly-motivated employee with desire to take on new challenges and career change. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician/Assistant Manager
St. John’s Community Health
Los Angeles
06.2017 - Current
- Assistant manager of 4 years, collaborating with individuals from various backgrounds and behavioral patterns to create a cohesive and productive work environment, resulting in improved team performance and 20% increase in patient/customer satisfaction
- Guiding over 15 employees, proving supervision, instruction and guidance to achieve monthly prescription pick ups and sales revenue
- Demonstrating the ability to think quickly and make sound decisions under high-pressure situations as a crisis response team leader, leading to effective problem-solving and successful outcomes
- Sustain over 170+ filled prescriptions a day, alongside of other tasks(such as processing prescriptions/billing insurances)
- Outstanding customer service
- Implemented innovative training programs for new hires, resulting in a 40% decrease in onboarding time and improved employee retention rates
- Contributing to team meetings on expanding the company by bringing in new patients while still maintaining current patients
- Sustain over 170+ filled prescriptions a day, alongside of other tasks(such as processing prescriptions/billing insurances)
- Aid specialty patients, making sure they feel safe and comfortable knowing we are here to provide the care they need.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified that prescriptions were accurate and complete prior to dispensing medication.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Operated cash registers to accept payments from customers.
- Prepared and processed medical insurance claim forms and records.
- Performed monthly inventories of all medications, tracked expiration dates and disposed of expired drugs accordingly.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained proper storage and security conditions for drugs.
- Inspected labels on prescription containers for accuracy before delivering them to customers.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Trained new pharmacy staff in procedures and customer service standards.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Opened incoming supplies and stocked in correct locations.
Pharmacy Technician
CVS Pharmacy
Los Angeles
01.2016 - 01.2017
- Interpreted and processed medication orders under supervision of pharmacist.
- Medical billing
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Operated cash registers to accept payments from customers.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Sales Associate
Macy’s
Los Angeles
11.2015 - 02.2016
- Built and maintained relationships with peers and upper management to drive team success.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Developed trusting relationships with customers by making personal connections.
- Processed transactions using a point-of-sale system.
- Bagged or packaged purchases and wrapped gifts.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Increased purchase amounts by cross-selling with similar products.
- Conducted inventories on a regular basis to track stock levels.
Education
Pharmacy Certification -
CBD College
02.2016
HS DIPLOMA -
Nathaniel Narbonne High/humanities and Arts Academy of Los Angeles
01.2015
Skills
- Strong leadership, supervisory, and instructional skills
- Proficient in using Pioneer, Excel, Word, eClinical Works, Teams, Outlook, etc
- Attention to detail
- 7 years of customer service
- Able to grasp new concepts quickly
- Sound reasoning and problem solving abilities
- Quick decision making and ability to perform under pressure
- Cultural competence and experience with diverse groups of people
- Insurance Billing
- HIPAA Compliance
- Pharmacy Operations
Personal Information
Title: Pharmacy Technician
References
References available upon request.
Timeline
Pharmacy Technician/Assistant Manager
St. John’s Community Health
06.2017 - Current
Pharmacy Technician
CVS Pharmacy
01.2016 - 01.2017
Sales Associate
Macy’s
11.2015 - 02.2016
Pharmacy Certification -
CBD College
HS DIPLOMA -
Nathaniel Narbonne High/humanities and Arts Academy of Los Angeles
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