Jailymed Lugo
Phoenix,AZ
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist /Payroll Specialist
Express Employment Professionals
02.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Improved invoice processing efficiency by implementing automated systems and streamlining processes.
- Reduced payment discrepancies through meticulous reconciliation of invoices with purchase orders and contracts.
Customer Service Representative/Assistant Human Resources Manager
CandyCo
06.2022 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed high call volume with exceptional attention to detail, resulting in increased customer satisfaction ratings.
- Responded to customer requests for products, services, and company information.
- Developed effective onboarding materials to ensure new hires quickly acclimated to company culture and expectations.
- Assisted with benefits administration, ensuring accurate enrollment information and timely processing of changes.
- Maintained up-to-date personnel records, safeguarding confidential information and ensuring compliance with employment laws.
Education
Universidad Rafael Belloso Cachin
Skills
- Customer service
- Scheduling
- Data entry
- Problem-solving skills
- Administrative support
- Office administration
- Microsoft Suite
- Payroll processing
- Time sheet review
- Payroll administration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist /Payroll Specialist
Express Employment Professionals
02.2024 - 05.2025
Customer Service Representative/Assistant Human Resources Manager
CandyCo
06.2022 - 01.2024
Universidad Rafael Belloso Cachin
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