Jailyn Ball
Annapolis,MD
Summary
Skilled Receptionist with a proven track record at Dr. Shawna Hawk, DDS, enhancing customer satisfaction through expert handling of client relations and administrative support. Leveraged tech-savviness and organizational skills to streamline office operations, achieving improvement in efficiency. Exhibits a professional demeanor and a calm approach to problem-solving, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Receptionist
Dr. Shawna Hawk, DDS
Washington, D.C.
06.2022 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Processed payments and updated accounts to reflect balance changes.
Cashier
Bj's Wholesale Club
Capitol Heights, MD
11.2017 - 05.2018
- Performed other duties as assigned by management.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Built and maintained productive relationships with employees.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland Global Campus
Hyattsville, MD12-2024
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD05-2021
Skills
- Bookkeeping
- Multitasking and prioritization
- Administrative support
- Front desk operations
- Information protection
- Tech-Savvy
- Telephone skills
- Security awareness
- Professional and polished presentation
- Document control
- Organization skills
- Correspondence management
Timeline
Receptionist
Dr. Shawna Hawk, DDS
06.2022 - Current
Cashier
Bj's Wholesale Club
11.2017 - 05.2018
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland Global Campus
Associate of Arts - General Studies
Prince George's Community College
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