Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jailyn Brice

Warner Robins,GA

Summary

Successful at utilizing scripts and conversational strengths to consistently achieve or exceed sales targets. Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Inbound Sales Representative

Spectrum
10.2021 - Current
  • Documented details of calls and customer interactions.
  • Proficient in using NASDAQ: CSGS and CRM software
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Responded to customers within required turnaround times.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Utilized automated systems to log and retrieve information.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Worked with multiple means of communication within fast-paced environment.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Manager in Training

Hibbet Sports
06.2020 - 10.2021
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Handled day-to-day customer or client questions via telephone or email.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Described product to customers and accurately explained details and care of merchandise.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Participated in weekly sales meetings to discuss performance goals and strategies.
  • Studied customer buying trends, demands and preferences to determine fast-selling items.

General Merchandise Associate

Target
05.2019 - 06.2020
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Designed product displays to attract customers and increase sales.
  • Set product pricing by accounting for cost, competition and consumer demand.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Recorded daily activities for inventory control.

Education

Bachelor of Science - Biology

Valdosta State University
Valdosta, GA
12.2023

Skills

  • Sales and Upselling
  • Investigate Claims
  • High-Volume Call Centers
  • Client Rapport-Building
  • Administrative and Office Support
  • Data Review
  • Sales Quota Achievement
  • Quality Assurance Standards
  • Inbound Call Management
  • Call Volume and Quality Metrics
  • Policy and Procedure Adherence
  • Customer Retention Strategies

Timeline

Inbound Sales Representative

Spectrum
10.2021 - Current

Manager in Training

Hibbet Sports
06.2020 - 10.2021

General Merchandise Associate

Target
05.2019 - 06.2020

Bachelor of Science - Biology

Valdosta State University
Jailyn Brice