Summary
Overview
Work History
Education
Skills
Timeline
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Jailyn Laboy

Jersey City

Summary

Front desk associate with a robust 3-year background in customer service and team collaboration, adept at managing multiple tasks efficiently while maintaining a keen attention to detail. Demonstrates strong problem-solving skills and conflict resolution abilities, enhancing overall guest experience and operational efficiency. Committed to fostering a welcoming environment and eagerly seeks opportunities to improve service quality and team dynamics.

Overview

6
6
years of professional experience

Work History

Dental Assistant

Pro health Riverside Dental
Hoboken
03.2023 - 10.2024
  • Educated patients on treatment procedures and post-procedure home care.
  • Updated patient records with new data and treatment information.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Ordered supplies necessary for daily operations of the practice.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Educated patients on proper oral hygiene techniques and habits.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Maintained a neat, clean and organized environment throughout the office.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.

Warehouse Associate

Health recovery solution
Hoboken
02.2022 - 01.2023
  • Handled hazardous materials safely following prescribed regulations.
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Used digital database to keep records of units and stock moved.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Communicated effectively with team members on matters related to work assignments.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Maintained accurate records of all incoming and outgoing shipments.

Service Desk Assistant

Home Depot
Jersey City
07.2018 - 10.2021
  • Monitored Service Desk queues, ensuring customer requests are responded to in a timely manner.
  • Educated customers on product features and technical details to highlight benefits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Processed orders, forms, applications, and requests.
  • Provided accurate information about products and services.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Generated quotes, processed payments and documented customer communications.

Education

High school diploma -

Skills

  • Instrument preparation
  • Medical records management
  • Treatment room setup
  • Pediatric dental care
  • Patient intake procedures
  • Endodontic procedure assistance
  • Patient services
  • Restorative dentistry
  • Office administration duties

Timeline

Dental Assistant

Pro health Riverside Dental
03.2023 - 10.2024

Warehouse Associate

Health recovery solution
02.2022 - 01.2023

Service Desk Assistant

Home Depot
07.2018 - 10.2021

High school diploma -

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Jailyn Laboy