Jailyn N Coleman
Louisville,KY
Summary
Results-driven Operations Training Specialist with expertise in e-learning design and team leadership. Led training initiatives that enhanced employee engagement and process efficiency. Experienced in curriculum development and data analysis, contributing to improved training outcomes. Focused on fostering collaboration and critical thinking to meet organizational objectives.
Overview
6
6
years of professional experience
Work History
Operations Training Specialist
Valeris
09.2024 - Current
- Design, develop, author, narrate, record, edit, and implement training content and e-learning including handouts, checklists, manuals, tests/quizzes, presentations, scripts, video, and audio
- Acting as a member of the training faculty, conduct training in areas of subject matter expertise
- Collaborated with management to determine essential training content aligned with employee needs.
- In collaboration with Operations and Quality, develop monitoring systems to ensure that all employees are performing job responsibilities according to training
- Facilitated and analyzed training feedback surveys to inform and improve future training session designs
- Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations
- Tracked and documented new team members' progress to ensure effective onboarding and skill acquisition
- Provided structured mock call outlines for new team members to improve their readiness for real interactions.
- Collected assessment data for ongoing monitoring
- Provided team members with access to essential program interfaces
Team Lead
PharmaCord
07.2023 - 09.2024
- Lead Insurance Navigation roll outs for companywide initiatives
- Performed team lead responsibilities while managing float role
- Led training for new hires in classroom and side-by-side settings to ensure effective onboarding
- Facilitated program leadership activities and coordinated team initiatives to enhance collaboration
- Executed enhancements to streamline processes
- Identify and pull through system validations in effort to prevent Benefit Specialist/Case Manager errors
- Audited PowerBI and CORscend for data accuracy, supporting informed decision-making
- Write and update work instructions for ongoing training needs
- Supported team operations by completing essential tasks to ensure workflow continuity
- Auditing cases to ensure accuracy and efficacy
Case Manager
PharmaCord
01.2023 - 07.2023
- Delivered personalized case management to patients and HCPs through proactive communication regarding benefit coverage and subsequent steps for obtaining coverage
- Identified and communicated patients' plan benefit coverage, addressing prior authorization, appeal, tier exception, and formulary exclusions to ensure access to necessary treatments.
- Supported adherence services through coordination of HCP and patient follow up
- Leveraged electronic tools to identify benefits and payer coverage; completed manual benefit investigation.
- Facilitated timely product shipment through patient assistance and bridge programs, enabling access to essential medications from PharmaCord pharmacy.
- Reported adverse events, Product complaints, special situation reports and/or medical inquiries received in accordance with SOPs and the Business Rules
- Collaborated on special projects to align with program leadership's objectives, enhancing overall program effectiveness and service delivery.
- Conducted training for new hires, utilizing both classroom instruction and hands-on support to enhance onboarding experience
Patient Care Technician
HCA Tristar Greenview Regional Hospital
08.2020 - 11.2022
- Assisted in emergency, CCU/ICU, telemetry, and orthopedic departments during externship, supporting diverse patient care needs and enhancing clinical outcomes
- Executed advanced nursing skills under supervision during externship, directly impacting patient outcomes and care quality
- Supported daily living activities by assisting patients and communicating observations to nursing staff.
- Trained new hires on Med-Surg processes and procedures, ensuring adherence to standards and improving team competency
Patient Services Coordinator
Cordant Health Solutions
10.2021 - 09.2022
- Managed onboarding and built patient profiles, entering insurance information for billing to enhance patient processing
- Scheduled appointments and coordinated logistics with pharmacy, clinic, and shipping companies to optimize patient service delivery
- Recorded and dispensed medication for over 500 patients across multiple facilities, ensuring precise medication management
Education
Bachelor of Science - Public Health
Western Kentucky University
Bowling Green, KY01.2018
Skills
- Training analysis
- E-learning design
- Curriculum design
- Content development
- Training execution
- Onboarding
- Needs analysis
- Employee engagement
- Process enhancement
- Data analysis
- Microsoft Office
- Team leadership
- Team collaboration
- Critical thinking
- Problem-solving
- Analytical
- Feedback management
- Patient Care
- Team collaboration
- Content development
Volunteer Experience
- CHHS Health Sciences Career Day, 2017, I was a group leader for high school students interested in the healthcare field at the college level. I guided the students around each building within the College of Health and Human Services participating in activities that gave them insight into those particular career fields.
- Warren County Services Fair, 2018, This fair is dedicated to the health of refugees who live in Bowling Green. I performed eye exams and determined based on the parameters given if they needed more assistance.
- Medical Center Covid Vaccine, 2020, This was not required for my undergrad in nursing, but there was a need for volunteers to administer vaccines during the pandemic. I was able to collaborate with other nursing students and educators. Built a rapport with patients and making them feel comfortable during the procedure.
- Camp for Courageous Kids, 2021, I had never worked with kids who had disabilities, and it was an amazing experience. I was a group leader and conducted specific activities that were assigned to me.
- Internship – WKU Health Education and Promotion, 2018, In this role I was responsible for developing educational resources and distributing them around campus. We would hold events to promote health and sexual education. I was directly responsible for coming up with the stall street journals that would be posted in the bathrooms of each dorm. We held an event called Grocery Bingo. I was responsible for coming up with the bingo boards that were based off of health education topics. Promote free HIV testing, condoms, and feminine toiletries.
Timeline
Operations Training Specialist
Valeris
09.2024 - Current
Team Lead
PharmaCord
07.2023 - 09.2024
Case Manager
PharmaCord
01.2023 - 07.2023
Patient Services Coordinator
Cordant Health Solutions
10.2021 - 09.2022
Patient Care Technician
HCA Tristar Greenview Regional Hospital
08.2020 - 11.2022
Bachelor of Science - Public Health
Western Kentucky University