Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jailyn Nunez

Laredo,TX

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician Trainee

Medcenter Pharmacy
Laredo, TX
08.2022 - 09.2023
  • Maintained patient profiles and medication records.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
  • Performed cashier duties such as accepting payments and issuing receipts.
  • Verified insurance coverage for medications.
  • Answered customer inquiries about medications, dosages and side effects.
  • Prepared intravenous solutions under the supervision of a pharmacist.
  • Stocked shelves with pharmaceutical products.
  • Organized drugs by expiration date to ensure freshness.
  • Communicated effectively with other members of the health care team regarding medication orders and refills.
  • Kept work areas clean, organized, and safe at all times.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Hours of work-35-40hrs

Retail, Cashier Seasonal

Macys
Laredo, TX
10.2021 - 01.2022
  • Greeted customers in a friendly and professional manner.
  • Assisted customers with product selection and answered any questions they had.
  • Provided excellent customer service by listening to customer needs and addressing them appropriately.
  • Organized the checkout area to ensure all items were stocked properly.
  • Balanced the daily cash register transactions with accuracy and attention to detail.
  • Ensured that all safety protocols were followed at all times during shift.
  • Stocked shelves when needed and kept the sales floor neat and organized.
  • Assisted other team members with their tasks as needed.
  • Generated reports on sales performance, inventory levels, customer feedback.
  • Managed multiple tasks simultaneously while providing excellent customer service.

Packaging, package reviewer

Seegrove International
01.2021 - 04.2021
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Ensured that stock was properly stored in designated areas according to safety regulations.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Maintained a clean work area by sweeping, dusting, mopping.

Helpdesk work-study

Laredo College IT
09.2019 - 12.2020
  • Provided technical support to customers via telephone and email.
  • Answered helpdesk calls promptly; documented all queries in ticketing system accurately.
  • Monitored help desk to quickly deflect and resolve escalated issues from professionals.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained accurate records of all customer interactions using helpdesk ticketing system.

Education

Diploma -

United High School
06.2019

Some College (No Degree) - Science

Laredo College
Laredo, TX

Skills

  • Hospitable
  • Sociable
  • Caretaker
  • Communication (written and verbal)
  • Quick learner
  • Decision-making
  • Ability to work in a team
  • Ability to work under pressure
  • Problem-solving skills
  • Interpersonal skills relate well to others
  • Inventory organization
  • Effective communication skills
  • Manual and automated medication dispensing
  • Team collaboration
  • Patient confidentiality
  • Point of sale systems proficiency
  • Great team player
  • Medication dispensing
  • FDA and HIPAA compliance
  • HIPAA
  • Drug inventory control
  • OTC products
  • FDA regulations
  • Pharmaceutical calculations
  • Proper labeling
  • Workflow optimization
  • Responsible
  • Empathetic
  • Respectful

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Pharmacy Technician Trainee

Medcenter Pharmacy
08.2022 - 09.2023

Retail, Cashier Seasonal

Macys
10.2021 - 01.2022

Packaging, package reviewer

Seegrove International
01.2021 - 04.2021

Helpdesk work-study

Laredo College IT
09.2019 - 12.2020

Diploma -

United High School

Some College (No Degree) - Science

Laredo College

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Jailyn Nunez