Hi, I’m
Jailyn Rivera
Pasadena,TX
Summary
Dynamic and results-driven professional with a proven track record at GNC, adept in power tool operation and excelling in team collaboration. Demonstrated ability to enhance workplace safety and efficiency, while boosting customer satisfaction and retention. Skilled in verbal communication, consistently achieving and surpassing performance goals through innovative problem-solving and effective multitasking.
Overview
7
years of professional experience
Work History
Beard
Construction Worker
07.2023 - Current
Job overview
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
GNC
Sales Associate Specialist
01.2019 - 09.2020
Job overview
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
Tacos La Bala
Restaurant Waiter
07.2017 - 01.2018
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Education
Dr.Kirk Lewis Career And Technical High School Pasadena, TX
05.2020
Skills
- Construction
- Power Tool Operation
- Team Collaboration
- Worksite safety
- Verbal Communication
Languages
English
Native or Bilingual
Timeline
Construction Worker
Beard
07.2023 - Current
Sales Associate Specialist
GNC
01.2019 - 09.2020
Restaurant Waiter
Tacos La Bala
07.2017 - 01.2018