JAILYN ROBINSON
Rancho Cucamonga,CA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 17-year background maintaining customer satisfaction and contributing to company success. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
10
10
years of professional experience
Work History
Accounts Payable/Accounts Receivable Specialist
Southern California Edison
Covina, CA
09.2020 - Current
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Processed reversal requests, Rejected payments and
- Resolved customer inquiries
- Completed CSRP Training, fully trained in SAP-ISU
- Logged daily spreadsheets in Sharepoint to keep track of tasks
- Customer service and resolving customer inquiries
- Payment processing
- Experience evaluating data and drawing logical conclusions
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Handled day-to-day accounting processes to drive financial accuracy.
Account Manager II
Smart Warehousing
Ontario, CA
10.2018 - 09.2020
- Generated more than $220K in revenue each month with book of 4 accounts
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Created and verified Bill of Ladings
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints
- Took active role in company growth by consistently providing quality customer service to promote growth and retention
- Collaborated with team members to develop, identify, and accomplish assigned goals and objectives
- Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed system support functions to set priorities and service levels expectations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Warehouse Shipping Lead
Smart Warehousing
Ontario, CA
07.2018 - 09.2018
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Conducted training programs with employees to promote familiarity with company products and applications.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes
- Corresponded with carrier representatives to plan and provide instructions for shipment and delivery of orders
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Monitored and reported on transportation costs and properly filed shipping documents.
Membership Clerk/ Merchandiser
Costco Wholesale Corp
Rancho Cucamonga, California
09.2015 - 03.2016
- Worked with managers and advertising directors to optimize promotions
- Updated pricing and signage to complete product displays and educate customers
- Operated cardboard bailers, and trash compactors safely
- Built end caps and aisle displays to highlight products and support latest promotions
- Merchandised new stock to appeal to customers, grab attention and drive sales
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
Visual Merchandising Specialist
Forever 21
Culver City, CA
09.2009 - 08.2015
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Presented store update suggestions and layouts to management and stakeholders.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Supervised team of up to 15 merchandising employees and monitored adherence to company standards.
- Arranged consistent shelves, bins and racks at 3 locations by following established planograms.
- Created visual marketing and styled window displays.
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Education
Business Administration
California State University - Dominguez Hills
Carson, CAHigh School Diploma -
USC MAST High School
Los Angeles, CA2009
Skills
- SAP Proficient
- Maintaining SLAs
- Procedure Development
- Data entry
- Creating bill of materials and Purchase order Receipts
- Project management
- Vendor relations/ Customer rapport
- Financial Calculation and Analysis
- Bill Payment and Recordkeeping/ Reconciliation
- Financial Transactions/Credit Adjustments
Additional Information
- ACCOMPLISHMENTS , Outstanding Service Award Winner (2019) "In recognition of exemplary dedication to inventory accuracy, customer service, teamwork, success and continual commitment for clients" .
Timeline
Accounts Payable/Accounts Receivable Specialist
Southern California Edison
09.2020 - Current
Account Manager II
Smart Warehousing
10.2018 - 09.2020
Warehouse Shipping Lead
Smart Warehousing
07.2018 - 09.2018
Membership Clerk/ Merchandiser
Costco Wholesale Corp
09.2015 - 03.2016
Visual Merchandising Specialist
Forever 21
09.2009 - 08.2015
Business Administration
California State University - Dominguez Hills
High School Diploma -
USC MAST High School
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