Jailyn Young
Pikesville,MD
Summary
Experienced, hardworking, and dedicated professional with a proven track record at Self Employed Services, excelling in customer relationship management and targeted sales strategies. Recognized for follow-up communications and delivering personalized customer service. Adept at problem resolution and fostering loyalty, consistently achieving and exceeding sales targets. Reliable sales associate with outstanding customer service skills, dedicated to welcoming customers and providing high-quality comprehensive service.
Overview
10
10
years of professional experience
Work History
Salesperson
Self Employed Services
08.2022 - Current
- Developed and implemented targeted sales strategies, enhancing customer engagement and satisfaction.
- Conducted market research to identify emerging trends and customer needs, driving product adjustments.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Trained new sales representatives on best practices, improving team performance and consistency in client interactions.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
Small Business Manager
Self Employed Services
04.2018 - Current
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Established financial tracking systems to monitor expenses and optimize budget allocations.
- Cultivated strong client relationships, resulting in repeat business and customer referrals.
- Interacted well with customers to build connections and nurture relationships.
Hair Braider
Self-employeed
04.2018 - Current
- Created intricate braiding styles tailored to client preferences.
- Established strong client relationships through exceptional service and personalized consultations.
- Utilized various hair care products to enhance braid longevity and maintain hair health.
- Adapted techniques based on individual hair types for optimal results.
- Educated clients on proper maintenance of braided hairstyles to ensure satisfaction.
- Managed scheduling and appointments to streamline workflow efficiently.
- Implemented hygiene practices to ensure a safe and clean working environment.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
House Cleaner
Terry Baisden
01.2025 - 07.2025
- Cleaned residential spaces using safe and efficient cleaning methods.
- Organized cleaning supplies and maintained equipment for optimal performance.
- Followed specific client instructions to ensure satisfaction with services provided.
- Adapted to varying cleaning schedules, demonstrating flexibility in service delivery.
- Enhanced overall cleanliness standards by regularly updating cleaning procedures based on feedback.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Unlicensed CNA
Latravia Young
01.2020 - 02.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas and equipment.
- Documented patient observations accurately in paper and electronic health records.
- Collaborated with healthcare team to develop individualized care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as asthma, high blood pressure, diabetes, dementia, and congestive heart failure.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Administered prescribed medications under the supervision of a healthcare professional, ensuring adherence to safety protocols.
Babysitter/Private Nanny
Self Employed Services
01.2016 - 11.2024
- Supervised children's activities, ensuring safety and engagement throughout each session.
- Adapted caregiving techniques based on individual children's needs, promoting personalized learning experiences.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Established routines to enhance children's development and adaptability in various environments.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Implemented reward system for chores and homework, motivating positive behavior.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
Food Service Worker
Latravia Young and Janet Arce
01.2020 - 08.2023
- Served food in compliance with health and safety regulations.
- Maintained cleanliness and organization of service areas to ensure efficient operations.
- Assisted in inventory management by stocking food and supplies as needed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Collaborated with team members to enhance customer service experiences.
Education
Associate of Arts - Business Administration
The Community College of Baltimore County
Catonsville, MD05-2027
High School Diploma -
Penn Foster Career School
Scranton, PA03-2025
Skills
- Sales, inventory, and price development
- Customer relationship management
- Problem resolution techniques
- Inventory management practices
- Health and safety compliance
- Effective communication skills
- Personalized customer service
- Emotional support provision
- Time management skills
- Conflict resolution techniques
- Appointment scheduling efficiency
- Customer service
- Networking
- Active listening
- Negotiation
- Door-to-door sales
- Follow-up communications
- Client service
- Marketing and sales
- Proficient computer skills
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Cleaning services
- Appointment scheduling
- Hygiene compliance
- Inventory management
- Braiding techniques
- Hair extensions
Timeline
House Cleaner
Terry Baisden
01.2025 - 07.2025
Salesperson
Self Employed Services
08.2022 - Current
Unlicensed CNA
Latravia Young
01.2020 - 02.2025
Food Service Worker
Latravia Young and Janet Arce
01.2020 - 08.2023
Small Business Manager
Self Employed Services
04.2018 - Current
Hair Braider
Self-employeed
04.2018 - Current
Babysitter/Private Nanny
Self Employed Services
01.2016 - 11.2024
Associate of Arts - Business Administration
The Community College of Baltimore County
High School Diploma -
Penn Foster Career School