Jailynn Frazier
Pittsburgh,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS HEALTH CORPORATION
08.2020 - 08.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Assistant Manager
Ascena Retail Group Inc. - Justice
08.2019 - 08.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
West Penn Hospital
Allegheny Health Network
05.2017 - 01.2019
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Reported and documented resident changes in consumption or behaviors.
Steward
Gateway Clipper Fleet
05.2017 - 07.2018
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
Drive-Thru Cashier
Mcdonalds
08.2014 - 09.2017
- Resolved problems with orders quickly and offered refund or replacement.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Education
High School Diploma -
Penn Hills Senior High School
Pittsburgh, PA06.2016
Skills
Paperwork Processing
undefinedTimeline
Customer Service Representative
CVS HEALTH CORPORATION
08.2020 - 08.2022
Assistant Manager
Ascena Retail Group Inc. - Justice
08.2019 - 08.2020
West Penn Hospital
Allegheny Health Network
05.2017 - 01.2019
Steward
Gateway Clipper Fleet
05.2017 - 07.2018
Drive-Thru Cashier
Mcdonalds
08.2014 - 09.2017
High School Diploma -
Penn Hills Senior High School