Jailynne Nicole Gonzalez
Winter Park,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager/Member Service Representative
Ava Mediterraegean
09.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Maitre D'
Ava Mediterraegean
01.2021 - 09.2022
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Server
Financier Patisserie
01.2020 - 01.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Assistant Floor Manager
Anthony's Pizza
06.2017 - 01.2020
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Hospital Administration
University of Central Florida
Orlando, FL06.2024
Associate of Science - Nursing
Daytona State College
Daytona Beach, FL05.2019
High School Diploma -
Deltona High School
Deltona, FL05.2017
Skills
- Investigate Claims
- Safe Deposit Box Oversight
- Administration and Reporting
- Managing Operations and Efficiency
- Staff Management
- Complaint Documentation
- Microsoft Office
- Coaching and Mentoring
- Complex Problem-Solving
- Managing Files and Records
Certification
ServSafe Manager Certified
ServSafe Food Certified
CPR Certified
Languages
Spanish
Native or Bilingual
Additional Information
References
Vanessa Carillo - Ava Mediterraegean General Manager
(347) 968 -1323
Theo Goupil - Financier Head Executive Chef and GM
(646) 271- 9152
Charles Chirenza - Owner/Operator Anthony's Pizza
(407) 474 - 9916
Sean McKnight - Ava Mediterraegean Former Assistant General Manager/ Standing GM throughout employment
(407) 421 - 6159
Timeline
Restaurant Manager/Member Service Representative
Ava Mediterraegean
09.2022 - 09.2023
Maitre D'
Ava Mediterraegean
01.2021 - 09.2022
Lead Server
Financier Patisserie
01.2020 - 01.2021
Assistant Floor Manager
Anthony's Pizza
06.2017 - 01.2020
Bachelor of Science - Hospital Administration
University of Central Florida
Associate of Science - Nursing
Daytona State College
High School Diploma -
Deltona High School
ServSafe Manager Certified
ServSafe Food Certified
CPR Certified
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