Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Jailyn Sarabia

Las Vegas,Nevada

Summary

Dynamic and results-oriented professional with a proven track record at Catholic Charities, adept in client intake and compassionate communication. Excelled in enhancing customer satisfaction and streamlining report preparations, demonstrating critical thinking and effective problem-solving. Skilled in both cash management and heavy equipment operation, showcasing a unique blend of hard and soft skills to drive success and foster positive outcomes. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Attentive intake specialist with several years' experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Intake Specialist/Warehouse Worker

Catholic Charities
Las Vegas, NV
04.2022 - Current
  • Assisted with the preparation of reports and presentations on intake activities and client demographics.
  • Made outbound calls to providers to obtain information necessary to create or update authorization.
  • Addressed and resolved client concerns or complaints related to the intake process.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
  • Provided education about mental health issues to individuals, families, and community groups.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Scheduled appointments for patient consultations, tests and procedures.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Staged and sorted multiple types of products for loading.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Stacked empty pallets in designated areas according to safety regulations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Sales Associate

Nordstrom Rack
Las Vegas, NV
03.2022 - 12.2025
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Collected payments and provided accurate change.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Described merchandise and explained use, operation and care.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Worked with fellow sales team members to achieve group targets.
  • Computed purchases and received and processed cash or credit payment.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled returns and exchanges according to company policies.
  • Organized store by returning merchandise to proper areas and restocked displays.

Sales Associate

Tory Burch
Las Vegas, NV
12.2022 - 04.2023
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed credit card transactions quickly and securely.
  • Developed promotional strategies to increase sales volume.
  • Conducted inventories on a regular basis to track stock levels.
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Education

High School Diploma -

Eldorado High School
Las Vegas, NV
06-2022

Skills

  • Client intake
  • Application assessments
  • Compassionate communication
  • Critical thinking skills
  • Records maintenance
  • Progress reporting
  • Cash register operation
  • Cash management
  • Decision making aptitude
  • Loading and unloading
  • Pallet jacks
  • Labeling and sorting
  • Hazardous materials handling
  • Storage organization
  • Clear communication
  • Heavy equipment operation
  • Warehouse organization
  • Complaint resolution
  • Customer service
  • Call center operations
  • BILINGUAL
  • Willingness to learn

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Graduated with honors
  • Always had perfect attendance and very punctual to school and work

Certification

  • valid drivers license
  • osha 10

Timeline

Sales Associate

Tory Burch
12.2022 - 04.2023

Intake Specialist/Warehouse Worker

Catholic Charities
04.2022 - Current

Sales Associate

Nordstrom Rack
03.2022 - 12.2025

High School Diploma -

Eldorado High School

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Jailyn Sarabia