Jaima Brinkerhoff
Lehi,UT
Summary
Dynamic and adaptable professional with a proven track record in customer service and healthcare support, notably at Rocky Mountain Endodontic. Excelled in multitasking and organizational skills, enhancing patient satisfaction and streamlining operations. Demonstrated dependability and a positive attitude, achieving a significant increase in client loyalty and operational efficiency.
Overview
25
25
years of professional experience
Work History
Pet Sitter
Family
04.2016 - 01.2020
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Babysitter
Various Family Members
10.2006 - 12.2019
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Monitored children's play activities to verify safety.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Dental Assistant
Rocky Mountain Endodontic and Dr Huang
03.2000 - 11.2010
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sterilized rooms and prepped equipment and instruments for 10+ procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared and sterilized instruments and materials for use by dentists.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Customer Service Representative
Circut City
04.1998 - 08.1999
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Gas Station
04.1995 - 04.1998
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
Waitress
Mickelson's Restaurant
01.1995 - 07.1997
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Trade - Dental Assistant
Concorde Career Institute
San Diego, CA09-1998
High School Diploma -
Juab High School
Nephi, UT05-1997
Skills
- Honest and Trustworthy
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Adaptability and Dependability
- Multitasking
- Organizational Skills
- Problem-Solving
- Dependable and Responsible
- Customer Communication
Timeline
Pet Sitter
Family
04.2016 - 01.2020
Babysitter
Various Family Members
10.2006 - 12.2019
Dental Assistant
Rocky Mountain Endodontic and Dr Huang
03.2000 - 11.2010
Customer Service Representative
Circut City
04.1998 - 08.1999
Cashier
Gas Station
04.1995 - 04.1998
Waitress
Mickelson's Restaurant
01.1995 - 07.1997
Trade - Dental Assistant
Concorde Career Institute
High School Diploma -
Juab High School