Jaime Acevedo
Houston ,TX
Summary
Adept at managing high-stress situations and ensuring facility security, demonstrated during tenure at Harris County Sheriff Office. Skilled in physical restraint and behavioral observation, I excel in inmate supervision and conflict resolution, significantly enhancing safety and operational efficiency. Proven ability to build trust and maintain professional relationships, underscoring a commitment to excellence and positive outcomes.
Overview
5
5
years of professional experience
Work History
Detention Officer
Harris County Sheriff Office
Houston, TX
01.2022 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Regularly conducted security and sanitation checks.
Customer Sales Representative
Mister Car Wash
Houston, TX
01.2020 - 12.2022
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer accounts and relationships.
- Presented professional image consistent with company's brand values.
General Laborer
TAS Commercial Concrete
Houston, TX
10.2019 - 01.2020
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Assisted in digging, trenching and backfilling trenches and foundations.
Education
Diploma - Nursing
North Shore Senior High School
Houston, TX05.2020
Skills
- Physical restraint
- Behavioral observation
- Body and cell searches
- Restraint techniques
- Inmate supervision
- Headcounts
- Surveillance
- Inmate escorting
Languages
Spanish
Native or Bilingual
Timeline
Detention Officer
Harris County Sheriff Office
01.2022 - Current
Customer Sales Representative
Mister Car Wash
01.2020 - 12.2022
General Laborer
TAS Commercial Concrete
10.2019 - 01.2020
Diploma - Nursing
North Shore Senior High School