Jaime Alvarez
Amarillo,TX
Summary
A dedicated and efficient professional aiming to contribute to an organization’s strong foundation by leveraging skills, abilities, and experiences. Actively committed to the growth of both customer and client relationships through consistently providing focused exceptional service.
Overview
11
11
years of professional experience
Work History
Branch Manager
FirstBank Southwest
10.2020 - Current
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Coach and develop staff in order to help them achieve career goals and to service our customers better.
- Followed banking requirements and government lending regulations.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Submitted delinquent accounts to collections department or outside resources.
- Analyzed credit, income, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Managed a diverse portfolio of commercial clients, ensuring optimal financial performance and risk mitigation.
Store Manager
Cricket Wireless
03.2020 - 10.2020
- Day to day management of retail store and staff
- Provide excellent service to customers
- Coaching staff to provide excellent customer service
- Maintain sales objectives, which were increased by 25% from hire date, through identifying customer needs and staff development & coaching
- Support to additional stores.
Personal Banker
Wells Fargo
06.2016 - 02.2020
- Daily focus on customers and their needs
- Opening & maintaining both consumer and business customer accounts
- Process loan applications & close customer loans
- Identifying & meeting customer needs
- Customer relationship management
- Financial literacy education
- Risk awareness and management
- Cash drawer handling & balancing
- Cash drawer & vault auditing
- Cash buy/sells
- Cash shipment
- Lead branch huddles
CSR/ Lending Assistant
Amarillo National Bank
10.2013 - 06.2016
- Opening & maintaining both consumer and business customer accounts
- Customer relationship management
- Process loan applications
- Cash drawer handling & balancing
- Cash buy/sells.
Education
Business Administration
West Texas A&M University
01.2023
Skills
- Strong Work Ethic
- Excellent Customer Service
- Creative & Critical Thinking
- Sales Relationship Management & Development
- Problem-Solving
- Technical knowledge
- Team Management
- Risk Management Records Management
- Coaching and Mentoring
Timeline
Branch Manager
FirstBank Southwest
10.2020 - Current
Store Manager
Cricket Wireless
03.2020 - 10.2020
Personal Banker
Wells Fargo
06.2016 - 02.2020
CSR/ Lending Assistant
Amarillo National Bank
10.2013 - 06.2016
Business Administration
West Texas A&M University
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