Jaime Arias
Anaheim,CA
Summary
Hands-on Parts Sales Manager monitoring performance indicators and researching sales trends to support sales and dispatch teams. Cultivated productive relationships, securing customer loyalty by generating repeat and new business. Mechanically inclined with good work ethic.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Parts Sales Manager
AutoZone
Orange, CA
02.2021 - Current
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Executed product expertise and department process improvements to meet organizational goals.
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
- Assisted with the coordination of team projects and activities.
- Provided support to team members in meeting project deadlines.
- Developed and maintained effective working relationships with colleagues and stakeholders.
Customer Service Manager
Walmart
La Habra, CA
09.2013 - 02.2021
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided guidance and support to staff members in the use of access control systems.
Game Advisor
GameStop
Fullerton, CA
01.2014 - 05.2015
- Provided customer service to game players through in-person and online interactions.
- Assisted customers with purchasing decisions by providing product knowledge and recommendations.
- Responded to customer inquiries via email, telephone, and chat software.
- Maintained records of sales, customer information, and other relevant data.
- Conducted regular audits of key inventory to identify discrepancies and take corrective action.
Education
Associate of Business Administration -
Westwood College - Los Angeles
Los Angeles, CA06.2015
High School Diploma -
Fullerton Union High School
Fullerton, CA06.2005
Air Conditioning And Refrigeration Certificate -
Cypress College
Cypress, CASkills
- Staff Training
- Customer Service
- Coordinating Paperwork
- Sales Promotion
- Inventory Management
- Operations Management
- Goal Setting
- Team Communication
- Team Management
Languages
Spanish
Professional
Preferences
C/o: Krista DelgadO
Phone: 562-922-5539
Email: Krazkrz66@aol.com
Friend: Megan Smith
Phone: 714-718-7833
Email: m_smith_78901@yahoo.com
Timeline
Parts Sales Manager
AutoZone
02.2021 - Current
Game Advisor
GameStop
01.2014 - 05.2015
Customer Service Manager
Walmart
09.2013 - 02.2021
Associate of Business Administration -
Westwood College - Los Angeles
High School Diploma -
Fullerton Union High School
Air Conditioning And Refrigeration Certificate -
Cypress College