JAIME ASTUDILLO
Miami,FL
Summary
Driven by a desire to thrive in a dynamic and demanding setting, eager to contribute to the growth and triumph of the organization while seizing opportunities for personal and professional development. Passionate about success, motivated to excel in a stimulating and challenging environment, actively contributing to the company's achievements and leveraging advancement prospects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Allied Universal Security Services
06.2024 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Trained security workers on site-specified procedures.
- Managed security staff rotation for position coverage on breaks.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Armed Security Guard
Regions Security Services
11.2023 - 09.2024
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Maintained a safe environment for employees and visitors through diligent access control procedures.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Logged vehicles entering and leaving premises.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Armed Security Officer
Brinks Inc
02.2022 - 11.2023
- Responded to alarms by investigating and assessing situation
- Provided personal escorts to personnel and visitors upon request
- Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors
- Apprehended and detained perpetrators while waiting arrival of authorities
- Patrolled premises regularly to maintain order and establish security presence
- Utilized defensive tactics and handcuffing techniques to apprehend suspects
- Monitored and authorized entrance of vehicles or people to keep property secure
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests
- Operated company vehicles to patrol large sites
- Escorted and observed guests and employees, maximizing safety and protection
- Wrote comprehensive incident reports and conducted thorough investigations.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Customer Service Agent
ELAL Airlines
10.2020 - 02.2022
- Helped customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs
- Provided flight information and solved ticket-related travel problems
- Handled calls from customers and provided solutions to their travel needs
- Sold tickets and related ancillary products from incoming calls
- Informed passengers of company policies and non-company policies as needed
- Sent and received email correspondence
- Ability to work in a computer.
Passanger Services
Ultra Aviation Services
03.2019 - 04.2020
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
Customer Service
Publix Supermarket
01.2017 - 01.2019
- Provided a full range of cash handling, customer service and sales duties in fast-paced environment, while providing customer or possible customer outstanding service.
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Checked aisles for spills to complete quick clean-up.
- Removed trash, swept, and mopped floors for professional appearance.
Crew Worker
McDonald's
01.2015 - 01.2017
- Helped disable passengers board to their designated gates
- Waited for flights to arrive to help the passengers that need wheelchair service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept customers and crew areas organized.
- Increased customer satisfaction through timely completion of projects and attention to detail in workmanship.
- Cooked, prepared and bagged food for customers.
Education
High School Diploma -
Coral Gables Senior High School
01.2016
Skills
- Maintained professional and sharp appearance at all times
- Excellent oral and written communication skills & proficient in nearly all major computer applications
- Windows 10, Microsoft Word, Excel, PowerPoint, Access, Outlook, Adobe Reader, Internet Explorer
- Outstanding ability delivering professional customer service
- Great interpersonal and communication skills
- Skilled handling of customer complaints
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Able to count cash speedily and accurately
- Excellent comprehension of balancing currency, cash and checks
- Accuracy, organized and attention to detail
- Flexible and Reliable
- Stress toleration
- TECHNICAL EXPERTISE
- MS Word, PowerPoint, Excel and Access
- MS Outlook, QuickBooks
- Email and Internet
- Basic math skills
- Highly skilled in installing and configuring software and hardware
- Law Enforcement Collaboration
- Ground Patrol
- Federal and State Regulation Compliance
- Employee and Visitor Screening
- Attentive and Observant
- CCTV Monitoring
- Dock Loading
- Foot and Vehicle Patrol
- Armed Security Guard Certification
- Motor Vehicle Escort
- ID Verification
- Secure Transportation
- Cargo and Freight
- Facility Protection
- Facility and Grounds Patrol
- Asset Protection
- Weapons Protection
- CCTV experience
- Facility protection
- Event security
- Self-Defense
- Incident documentation
- Crowd Control
- Vehicle operation
- Foot and vehicle patrol
- CCTV Monitoring
- CPR Certified
- First Aid Training
- Security training
- Team Leadership
- Incident Management
- Security Planning
- Personnel Supervision
- Staffing and scheduling
Certification
- Security License #D3210550
- Security License #G3202486
- CCW #W3098612
- First Aid/CPR Certified #375075-1703855179
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Site Supervisor
Allied Universal Security Services
06.2024 - Current
Armed Security Guard
Regions Security Services
11.2023 - 09.2024
Armed Security Officer
Brinks Inc
02.2022 - 11.2023
Customer Service Agent
ELAL Airlines
10.2020 - 02.2022
Passanger Services
Ultra Aviation Services
03.2019 - 04.2020
Customer Service
Publix Supermarket
01.2017 - 01.2019
Crew Worker
McDonald's
01.2015 - 01.2017
- Security License #D3210550
- Security License #G3202486
- CCW #W3098612
- First Aid/CPR Certified #375075-1703855179
High School Diploma -
Coral Gables Senior High School
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