Jaime Bagtas

• Improved customer satisfaction by addressing and resolving counter-related concerns promptly and professionally.
• Managed a team of UpCounters to ensure smooth daily operations and exceptional customer service.
• Trained new employees on company policies, customer greeting procedures, and policy enforcement to ensure consistent performance across the team.
• Provided excellent customer service by greeting guests warmly, answering questions, and offering assistance throughout their visit.
• Developed strong relationships with repeat customers through attentive service, fostering loyalty to the brand or store.
• Supported other departments as needed during busy periods or staff shortages, demonstrating flexibility in various roles within the store environment.
• Conducted regular evaluations of team performance, offering constructive feedback and guidance for improvement as needed.

• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.

• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

• Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
• Streamlined the ordering process for increased efficiency and reduced lead times.
• Coordinated with suppliers to negotiate better pricing and delivery terms, resulting in cost savings.
• Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
• Assisted in the implementation of an inventory management software system for improved record keeping and reporting capabilities.
• Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
• Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.

• Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
• Followed all company policies and procedures to deliver quality work.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Streamlined returns process for increased efficiency and reduced processing time.
• Analyzed return data to identify trends and recommend improvements for future products or processes.
• Conducted thorough investigations of disputed returns claims, upholding company policies while maintaining positive customer relationships.

• Increased customer satisfaction by providing knowledgeable and efficient service on wireless products and services.
• Boosted sales revenue by consistently meeting and exceeding sales targets for smartphones, accessories, and service plans.
• Generated new business leads through proactive outreach, cold calling, and networking events.
• Built strong relationships with clients by conducting regular follow-ups, addressing concerns, and offering tailored solutions.
• Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.
• Collaborated with team members to optimize store performance and deliver exceptional customer experiences.
• Managed inventory levels effectively, ensuring optimal stock availability to minimize lost sales opportunities.
• Assisted customers with device troubleshooting, offering prompt resolution of technical issues to maintain high levels of customer satisfaction.

• Enhanced user satisfaction by promptly addressing and resolving technical issues.
• Managed high-volume helpdesk tickets efficiently, ensuring timely responses and resolutions for all users.
• Reduced ticket backlog by implementing effective prioritization strategies and time management techniques.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.

• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.

• Improved system performance by troubleshooting and resolving hardware, software, and network issues.
• Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
• Reduced system downtime with proactive maintenance of hardware, software, and network components.
• Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
• Conducted regular system backups to protect sensitive data from loss or corruption.
• Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
• Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
• Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
• Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
• Updated and replaced outdated drivers and software for computers and office machines.
• Restored data on computers and office machines.
• Replaced defective components and parts on malfunctioning computers and office machines.
• Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
• Trained customer employees and managers on machine use and maintenance.
• Demonstrated increased knowledge of company products and equipment.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Evaluated systems according to predetermined checklist and noted issues.

• Inspected customer returns to determine how products should be handled and whether or not they could be resold.
• Worked to fill packages per hour goals with minimal to no wasted time between orders.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

Worked daily to improve my ability to comprehend and repeat oral communication into a recording device with 99% accuracy.

• Boosted sales revenue by developing and maintaining strong relationships with clients.
• Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
• Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
• Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
• Met or exceeded sales objectives on consistent basis to drive company growth.