JAIME BAKER WEBB

• Led product demonstrations to enhance customer engagement and drive sales growth.
• Established strong relationships with customers, ensuring repeat business and loyalty.
• Trained new sales associates on company policies, product knowledge, and customer service techniques.
• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates.
• Maintained a visually appealing store layout in accordance with brand standards to attract customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.

• Coordinated office activities by managing calendars and ensuring equipment functionality.
• Resolved customer inquiries and complaints with timeliness and professionalism.
• Validated insurance details and demographic data for each patient.
• Executed claim coding and billing with high accuracy.

Established performance goals for each team member and tracked progress against those goals regularly.

• Oversaw scheduling and coordination of meetings, enhancing team collaboration and communication.
• Developed and implemented office policies, improving workflow and operational consistency.
• Trained and mentored staff on administrative procedures, fostering a knowledgeable workforce.
• Assisted in revenue cycle management through accurate medical billing and documentation practices.
• Improved accuracy of medical billing by reviewing patient records and conducting regular audits.
• Maintained knowledge of standardized medical billing codes.
• Supported practice growth by effectively managing a high volume of medical billing tasks for multiple providers.
• Participated in ongoing professional development opportunities to remain current on industry trends and best practices in medical billing.
• Increased efficiency in medical billing processes by tailoring McKesson''s revenue cycle management tools to client requirements.
• Contacted insurance companies for patient medical billing operations.
• Submitted patient statements and medical billing to insurance companies.
• Increased accuracy in medical billing by thoroughly reviewing patient records and verifying insurance coverage.
• Coordinated medical billing procedures for accurate invoicing, reducing discrepancies and increasing revenue collection.