Jaime Ballesteros
Prescott,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dynamic Bilingual Customer Service Representative over 10 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
6
6
years of professional experience
Work History
Bilingual Outreach Specialist
Village Medical
11.2022 - 10.2023
- Created presentations and presented at senior communities throughout Arizona.
- Developed relationships with Medicare brokers & agents in Arizona.
- Offered personalized support to individuals needing customer service, helping connect each with available resources and relevant team members.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Maintained positive relationships with healthcare consumers and regularly reached out to offer assistance to individuals.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Increased referrals by calling on target groups, organizations and professionals.
- Networked across Arizona to build new connections and make initial contacts with prospects.
Sales Manager
Mint Cannabis
03.2020 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Sales Manager
Oasis Cannabis
01.2018 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Associate of Applied Science - Business Administration And Management
Pima Community College
Tucson, AZNo Degree - Business Administration And Management
University of Phoenix
Tempe, AZHigh School Diploma -
Cholla Magnet High School
Tucson, AZ06.1994
Skills
- Community Events
- Salesforce
- Community Relations
- Project Outreach Plans
- Customer Relationship Management (CRM)
- Marketing
- Event Planning
- Community Advocate
- Customer Service
- Business Administration
- Operations Management
- Performance Management
- Telephone Etiquette
- Problem Resolution
- Good Communication Skills
- Conflict Mediation
- Sales Tools and Techniques
- Qualifying and Prospecting Leads
- Quality Lead Generation
- Outbound Calling
- Lead Generation
- Public Speaking
- Customer Engagement
- Spanish Translation
- Document Translation
- Customer Support
Fluent Spanish
Spanish
Native or Bilingual
Timeline
Bilingual Outreach Specialist
Village Medical
11.2022 - 10.2023
Sales Manager
Mint Cannabis
03.2020 - 09.2022
Sales Manager
Oasis Cannabis
01.2018 - 03.2020
Associate of Applied Science - Business Administration And Management
Pima Community College
No Degree - Business Administration And Management
University of Phoenix
High School Diploma -
Cholla Magnet High School
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