Jaime Benito
Miramar,FL
Summary
Adaptable Manager offers 8 years of experience in coordinating operations to achieve organizational goals. Communicative personable team leader with expertise in identifying areas that need improvement, planning, and implementing processes to reach/maintain companies goals. Committed to driving improvements through innovation and leadership.
Overview
12
12
years of professional experience
Work History
CBO Manager
HCA Surgery Ventures Group
08.2024 - Current
- Collaborated with surgery centers to develop strategies and new processes to effectively minimize patient cancellations and auth denials.
- Established performance goals for employees and provided feedback on a monthly basis with methods for reaching those milestones.
- Implemented new verification tool that allows a verifier to verify in bulk instead of individually to help save time on verifying and focus on profiling correctly/acquiring authorizations
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Restored and maintained relationships with the surgery centers by analyzing the areas of opportunity and coaching verification team.
- Cross-trained existing employees to maximize team agility and performance.
- Created training videos and word documents to apply to any new and future hires.
PATIENT ACCESS SUPERVISOR
Broward Health North Medical Center
01.2021 - Current
- Identified opportunities for streamlining processes within the department while maintaining high customer service (4 stars on Google).
- Evaluated current systems used in patient access and recommended changes as necessary.
- Addressed customer complaints promptly and professionally.
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
- Conducted training sessions for new hires and existing staff members on proper registration techniques and cross training to other departments.
- Monitored payroll, productivity, and pro-actively implemented any changes in schedule according to hospitals needs.
- Completed daily reports revising financials and patient insurance information to assure facility will get reimbursed.
ASSISTANT MANAGER OF OPERATIONS
Rylech
01.2020 - 01.2021
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Evaluated current business practices and identified opportunities for process improvement.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Communicated clear action plans to optimize results and successfully execute operational activities.
WAREHOUSE MANAGER
Hollywood Chrysler Jeep warehouse
01.2014 - 01.2020
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
- Established transportation cost standards and economical shipping practices.
- Established and maintained good relations with customers, vendors and transport companies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Utilized inventory management software to track stock levels and maintain accurate records.
Education
Bachelor of Arts - Business Management
Warner University
Lake Wales, FL12.2013
Skills
- Strong Leadership
- Healthcare Knowledge
- Team Management
- Insurance Verification
- Phone and Email Etiquette
- Process Improvement
- Coaching and Training
- Performance management
Websites
Accomplishments
CBO Hand-Off Project- Implemented a cut off time with each center and scheduled a daily meeting with CBO and surgery center to go over next days scheduled and assure there are no pending issues.
Everify Project- implemented and coached the team on how to properly use this new verification tool to help save time verifying each case individually and focus more on quality of verification.
LANGUAGES
Spanish: Professional
Timeline
CBO Manager
HCA Surgery Ventures Group
08.2024 - Current
PATIENT ACCESS SUPERVISOR
Broward Health North Medical Center
01.2021 - Current
ASSISTANT MANAGER OF OPERATIONS
Rylech
01.2020 - 01.2021
WAREHOUSE MANAGER
Hollywood Chrysler Jeep warehouse
01.2014 - 01.2020
Bachelor of Arts - Business Management
Warner University
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/jaimebenito
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