Jaime Benítez
Sebastian,FL
Summary
Dynamic Lead Product Manager with a proven track record in enhancing operational capabilities through AI tools and stakeholder engagement. Expert in product pipeline development and project management, I drive continuous improvement and foster collaboration, achieving significant efficiency gains in product development and integration.
Overview
18
18
years of professional experience
Work History
Lead Product Manager
CNH Industrial
07.2022 - Current
- Advised clients on domain expertise and stakeholder engagement to enhance operational capabilities.
- Led Partners Integration Team to create solutions integrating branded tractors and off-brand equipment.
- Directed integration of agricultural services with CNH core systems, including Climate and Trimble.
- Developed and enforced SOPs for internal and external operations as subject matter expert.
- Created AI tools including chatbots and predictive maintenance applications to improve efficiency.
- Established KPIs for customer-facing products and monitored performance continuously.
- Curated backlog of feature enhancements aligned with company acreage and equipment objectives.
Technical Product Manager
Department of Veterans Affairs
10.2021 - 07.2022
- Determine the backlogs required for migrating the existing Education benefit platform into the modernized VA applications.
- Lead product teams to create requirements for the Intake, Queue and Dispatch product lines under the Appeals vertical.
- Define and take responsibility for key product metrics.
- Align product backlogs with product teams and architecture initiatives.
- Help author product backlogs, epics, features, and stories that align with the product roadmap and PI to ensure the goals of the Education and Legal branch of the Veterans Department were met.
- Responsible for the knowledge and tasks for all product owners of the team including, product documentation and trainings.
- Set sprint goals and prioritization across features, bugs, and foundational development.
- Collaborate with our engineering team to estimate stories, create solutions, and solve problems in an agile environment.
Product Manager | Master Data
REEF Technology
07.2021 - 05.2022
- Designed standard operating procedures (SOPs), workflows, and guidelines for the implementation of master data; facilitates trainings to assist change management in implementing master data management (MDM).
- Designed the data flow and SOPs for the launch of an ERP system (Microsoft Dynamics).
- Worked with stakeholders across various business functions to gather and develop technical/business requirements and translating those into business functionality.
- Conducts meetings with all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.
- Recognizes and identifies potential areas where existing business service policies and procedures require change, or where new ones need to be developed; makes recommendations in these areas.
Director Product Development
RayBlue Solutions
Miami, USA
07.2017 - 07.2021
- Lead the implementation / launch of Prepaid, Credit and Merchant solutions in different countries (Merchant: Argentina, México and USA. Prepaid: USA, México, Ecuador, Argentina. Credit: México, El Salvador, Costa Rica).
- Distinguished the correct solutions for new and current clients’ needs.
- Administered implementation lifecycle for all processes for the use of the solution that has the best fit for the client.
- Trained the client and personnel for use and understanding of product.
- Identified business opportunities that lead to a profit increase.
- Maintained rollout schedule for implementation projects and documented all processes and recommend improvements.
- Grew, maintained, and leveraged networks to generate potential clients.
- Presented new services and enhanced existing clientele relationships.
- Worked with teams to develop proposals in meeting the client’s needs, concerns, and objectives.
Senior Product Owner
RayBlue Solutions
Miami, USA
06.2014 - 06.2017
- Company Overview: A payment processing company
- Lead the implementation of payment portfolios and the development of all related functionalities and reports (Example: authorization reports, transaction reports, settled transactions, program configuration, cardholder detailed reports, card inventory, QMR reports, etc).
- Developed an understanding of business processes and to then document, analyze, improve, and map them.
- Served as liaison between the IT department and the business side of the company.
- Documented process to formalize policies and procedures.
- Tested applications to ensure service level agreements.
- Report design, creation, and implementation for both internal and external clients.
- Guided and managed junior business analysts in the creation and documentation of requirements.
- Lead the Quality Assurance Team in order to constantly test/maintain the integrity of our platform.
- Managed relationships with external vendors and clients; traveled to client sites to gather requirements and documentation need to complete projects.
- A payment processing company
Business Analyst (consultant)
Elite Partners
Miami, Puerto Rico
01.2011 - 06.2014
- Company Overview: Jujitsu Family
- Reviewed and maintained customer information and data quality in order to accurately produce report metrics on a daily, weekly and monthly basis.
- Gathered requirements for the completion of prepaid platform.
- Aided in the integration of a technology provided for credit, debit and merchant processing.
- Planned and developed a value-adding web presence to successfully maintain and lure additional customers.
- Responsible for identifying change needs, assessing the impact of the change, capturing and documenting requirements.
- Intake requests for data, analysis or reports, gate keep and manage expectations among priorities and standard work.
- Developed of reports and project status reports to be presented to management.
- Met with management to understand and gather business needs while documenting solutions for approval.
- Obtained feedback from management and tuned reports and applications to meet the business needs.
- Identified change needs, assessed the impact of the change, and documented requirements.
- Jujitsu Family
IT Business Analyst
Toyota Financial services
Miami, Puerto Rico
07.2007 - 07.2011
- Met with subject matter experts and management to created/gathered business requirements.
- Prepared business requirements using the Kaizen methodology during documentation processes and submit for approval modifying them as necessary.
- Visited and participated in day-to-day business activities (Kaizen genshi genbutsu method) to understand and learn operations in order to make better contributions.
- Provided support to company IT projects ensuring project proposals were managed in a timely and pro-active manner.
- Completed reporting and analysis as needed including development of analytic reviews to ensure data integrity and satisfy business needs.
- Documented all changes and system enhancements to maintain proper controls and change management.
- Provided project documentation, user acceptance testing (UAT), and implementation results to the policies and procedure analyst to update policies.
- Developed UAT strategies to meet new or updated software compliance.
- Created documentation and training material for impacted users.
Education
Master’s in Business Administration -
Interamerican University of PR
San Juan, PR01.2012
BS - Computer Science
University of Puerto Rico
Bayamón, PR01.2007
Skills
- JIRA and MS Project
- VISIO and Lucidchart
- SharePoint and AWS
- Visual Basic and VBA
- SQL and HTML
- ISO 8583 and Host
- MS Office suite
- DevOps practices
- ServiceNow (SNOW)
- AHA! methodology
- Kaizen principles
- Continuous improvement strategies
- Six Sigma methodologies
- Situational leadership skills
- Project management expertise
- Web development skills
- Network management
Skills And Accomplishments
Fluent in English and Spanish (written and spoken), JIRA, VISIO, Lucid Chart, SharePoint, BASE 24, Visual Basic and VBA, Essbase, SQL, HTML, ISO 8583, Host, MS Project, MS Office (Word, PowerPoint, Excel, Access), AWS, DevOps, SNOW, AHA!, Essbase, Kaizen (Continuous Improvement/Six Sigma equivalent) Team Co-Champion, Team Leader of the Company Emergency Response Team (CERT), Situational Self Leadership (Ken Blanchard) Certified, Board of Directors Member/Founder of the Puerto Rico Toastmasters Club (club dedicated to the improvement of leadership and communication skills of the people), Developed professional web pages, Created applications to manage IT Service Tickets, payments, school students, client records, and personal collections, Create and manage various computer networks, Handle project management for eye surgery hardware developing company (EZ-Tech), Consultant for the Department of Veteran Affairs
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
References
References available upon request.
Timeline
Lead Product Manager
CNH Industrial
07.2022 - Current
Technical Product Manager
Department of Veterans Affairs
10.2021 - 07.2022
Product Manager | Master Data
REEF Technology
07.2021 - 05.2022
Director Product Development
RayBlue Solutions
07.2017 - 07.2021
Senior Product Owner
RayBlue Solutions
06.2014 - 06.2017
Business Analyst (consultant)
Elite Partners
01.2011 - 06.2014
IT Business Analyst
Toyota Financial services
07.2007 - 07.2011
Master’s in Business Administration -
Interamerican University of PR
BS - Computer Science
University of Puerto Rico