Jaime Berryman
Perdido Key,FL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
24
24
years of professional experience
Work History
Receptionist/Billing Assistant
Etage Laser & Skincare
10.2017 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients.
- Collected payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved workflow by introducing more efficient document handling and new ideas.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
Para Educator/ Substitute Teacher
Boone County Schools
01.2011 - 02.2022
- Built relationships and communicated with parents to provide best learning environments.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Developed and implemented classroom routines to address varying student needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Assessed student performance and provided feedback to facilitate student success.
Membership Director
Greater Cincinnati YMCA, RC Durr
10.2006 - 02.2009
- Developed strong relationships with partner organizations, enhancing value proposition for members.
- Organized and executed successful events, fostering a sense of community among members.
- Implemented strategic initiatives to drive growth in member acquisition and retention rates.
- Managed annual budget allocation relating specifically towards membership services/programming activities in consultation with other department heads and stakeholders.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established clear performance metrics to monitor progress toward organizational goals related to membership growth and satisfaction levels.
- Continuously refined internal communication processes to ensure that all staff members are well-informed about organizational policies, procedures and member-related updates.
- Managed annual renewal campaigns to ensure timely communication and follow-up with expiring memberships.
- Provided exceptional customer service to address member concerns or complaints promptly, maintaining overall satisfaction levels.
- Trained junior staff members on best practices for engaging with prospective and current members effectively.
Assistant Director
Little Red School House
04.2000 - 08.2005
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Fostered positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Elementary Education
Northern Kentucky University
Highland Heights, KY05-2002
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office Administration
- Administrative Support
- Professional Demeanor
- Service-oriented mindset
- Document Control
- Meticulous and organized
- Positive and professional
Timeline
Receptionist/Billing Assistant
Etage Laser & Skincare
10.2017 - 07.2024
Para Educator/ Substitute Teacher
Boone County Schools
01.2011 - 02.2022
Membership Director
Greater Cincinnati YMCA, RC Durr
10.2006 - 02.2009
Assistant Director
Little Red School House
04.2000 - 08.2005
Elementary Education
Northern Kentucky University
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