Jaime Bevan
West Jordan,UT
Summary
Professional and welcoming people-person with solid background in retail and hospitality environments. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different situations and clients with both knowledge and charisma. Proficient in problem-solving, utilizing confidence in policies and effective communication skills to ensure an optimistic outcome for both customer and company.
Overview
14
14
years of professional experience
Work History
Registered Behavior Technician
ABS Kids
02.2024 - Current
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
FC ASSOCIATE
Amazon
01.2022 - 08.2024
- Picked, packed, sorted, and prepared customer orders.
- Followed procedures at all times for personal and team safety.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
TRUCK UNLOADER
UPS
10.2023 - 12.2023
- Demonstrated skill in quickly and accurately unloading a variety of products from trucks.
- Handled packages with care while transporting from truck to loading dock.
- Assisted other team members in navigating large loads.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Upheld strict compliance to company policies and OSHA regulations during the entire unloading process.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
FIELD INTERVIEWER
University of Michigan, Survey Research Center
05.2023 - 10.2023
- Conducted in-depth interviews with participants and accurately documented responses.
- Coded data from participant interviews.
- Showcased strong problem-solving abilities by addressing challenges arising during field interviews promptly and effectively.
- Adapted quickly to changing requirements or schedules, demonstrating flexibility in meeting project needs.
- Handled difficult situations tactfully during interviews while maintaining a professional demeanor throughout.
- Participated in regular team meetings, offering valuable input towards continuous improvement initiatives within the organization.
- Maintained accurate records of all interview data, ensuring easy retrieval for future reference or analysis.
- Managed sensitive information with discretion, upholding strict confidentiality protocols at all times.
ORDER PICKER
Sundance Catalog Warehouse
10.2022 - 01.2023
- Accurately picked orders from shelves and organized them for delivery.
CAPTION AGENT
CaptionCall
02.2020 - 05.2022
- Provided captions for real-time telephone conversations for the deaf and hard of hearing.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
SERVER
Roberts Restaurant
01.2018 - 01.2020
- Greeted customers, took food and drink orders, and performed monetary transactions.
SERVER
Chili's Restaurant
01.2016 - 01.2018
- Greeted guests, took food and drink orders, and performed monetary transactions.
FRONT END MANAGER
Fresh Market
04.2015 - 07.2016
- Managed all front end operations in the store.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw cashier operations, bookkeeping, and security.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Recorded financial transactions and performed account reconciliations.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
ASSISTANT FRONT END MANAGER
Fresh Market
01.2013 - 05.2015
- Assisted Front End Manager and Store Director with managing store operations.
- Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Monitored cash drawers in 22 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
SERVICE SUPERVISOR
Fresh Market
08.2010 - 01.2013
- Managed team operations including team member schedules, job performance, and customer service.
Education
No Degree - Clinical Psychology
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Awarded Manager Bonus by Associated Foods Stores for instigating largest increase in Preferred Membership sign ups company-wide in 2015
- Received Manager Bonus by Associated Foods Stores for leading my department in largest improvement in Customer Service score company-wide within three months of taking over department
- Honored as first recipient of the Retail Management Scholarship award from Associated Foods Stores in 2015
- Enlisted by Associated Foods Stores to write and organize company-wide manual titled Fuel Center Closing and Reconciliation Procedures in 2014
- Appointed MoneyGram Compliance Officer in 2013
- Appointed WIC, SNAP, and Alcohol/Tobacco Sales Compliance Officer in 2013
- Complaint Handling
- Training and mentoring
- Customer Service Management
- Employee Management
- Scheduling Coordination
- Store opening
- Time Management
Timeline
Registered Behavior Technician
ABS Kids
02.2024 - Current
TRUCK UNLOADER
UPS
10.2023 - 12.2023
FIELD INTERVIEWER
University of Michigan, Survey Research Center
05.2023 - 10.2023
ORDER PICKER
Sundance Catalog Warehouse
10.2022 - 01.2023
FC ASSOCIATE
Amazon
01.2022 - 08.2024
CAPTION AGENT
CaptionCall
02.2020 - 05.2022
SERVER
Roberts Restaurant
01.2018 - 01.2020
SERVER
Chili's Restaurant
01.2016 - 01.2018
FRONT END MANAGER
Fresh Market
04.2015 - 07.2016
ASSISTANT FRONT END MANAGER
Fresh Market
01.2013 - 05.2015
SERVICE SUPERVISOR
Fresh Market
08.2010 - 01.2013
No Degree - Clinical Psychology
Southern New Hampshire University