Jaime Bouck

• Cultivated warm relationships with regular customers.
• Worked with Toast POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Suggested wine pairings to go with specific menu items.
• Rolled silverware, set up tables and polished glassware and silverware.
• Took and submitted orders that accommodated customer preferences and dietary requirements.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

• Cultivated warm relationships with regular customers.
• Greeted new customers, discussed specials and took drink orders.
• Worked with Micros POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Display ability to work on multiple tasks at once and maintain calm demeanor during stressful situations.
• Display teamwork every shift by communicating with and assisting others to ensure great guest experience.
• Adhere to and practice all food safety and sanitation standards, laws and Apple Bee's guidelines every shift.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Increased sales significantly by upselling higher-end products to customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Adhere to and practice all alcohol awareness standards and laws every shift.
• Use core menu knowledge, promo menu knowledge and knowledge of beverage offerings to answer guests' questions and to suggest items.
• Records and communicates food and drink orders accurately including special requests in food preparation to fulfill guests' request.
• Deliver customized service, interactive or silent, as is appropriate based on guests' needs to ensure guest satisfaction.
• Acts with sense of urgency while consistently performing each step of service for each guest and meeting all time standards.
• Maintains accurate guest checks and manages cash, credit and coupon transactions, adhering to all cash handling policies.
• Completes assigned side work consistently before, during and after shift including maintaining assigned section throughout shift.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Stayed up to date on menu changes to help customers make food choices.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

• Efficiently managing assigned table section including pace and experience of each Guest following Outback hospitality standards
• Handle card and cash transactions, ensuring that all funds are accounted for by end of shift
• Making memorable first and last impressions
• Using food and beverage menu knowledge to share favorites and provide recommendations
• Clean bar and surrounding area of spills and other nesses as needed
• Anticipating needs, processing Guests orders, and taking payment in hospitable, timely manner
• Demonstrating genuine hospitality and delivering exceptional guest services in bar area, including: Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at bar and in restaurant
• Opened and closed bar in timely and responsible manner
• Gained regular customers by serving beer, wine, and other beverages in prompt and friendly way
• Prepared wide selection of mixed drinks and beverages for bar customers and restaurant guests.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Pre-bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Set up bar for operation, obtained cash bank and stocked service bar.

• Provide excellent customer service by taking orders, preparing them efficiently, and building rapport with clientele.
• Handle card and cash transactions, ensuring that all funds are accounted for by end of shift.
• Keep eye on patron intoxication levels and respond appropriately.
• Display teamwork every shift by communicating with and assisting others to ensure great guest experience.
• Clean bar and surrounding area of spills and other nesses as needed
• Other duties as requested
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with Aloha POS system to place orders, manage bills, and handle complimentary items.

• Display sincere hospitality to each guest while guiding them through their steakhouse experience.
• Ensure that guests are able to unwind and savor their dining experience by providing friendly and attentive service ensuring that are introduced to menu items, orders are taken accurately, and guest feels that are taken care of during their visit
• Treat all team members, managers, and guests with dignity, respect, honesty, and integrity
• Display ability to work on multiple tasks at once and maintain a calm demeanor during stressful situations.
• Display teamwork every shift by communicating with and assisting others to ensure great guest experience.
• Adhere to and practice all food safety and sanitation standards, laws and Longhorn guidelines every shift
• Adhere to and practice all alcohol awareness standards and laws every shift
• Use core menu knowledge, promo menu knowledge and knowledge of beverage offerings to answer guests' questions and to suggest items
• Records and communicates food and drink orders accurately including special requests in food preparation to fulfill guests' request.
• Deliver customized service, interactive or silent, as is appropriate based on guests' needs to ensure guest satisfaction
• Acts with a sense of urgency while consistently performing each step of service for each guest and meeting all time standards
• Maintains accurate guest checks and manages cash, credit and coupon transactions, adhering to all cash handling policies
• Completes assigned side work consistently before, during and after shift including maintaining assigned section throughout the shift
• Perform duties that require bending, lifting, reaching, twisting and transporting of items
• Work by standing and moving throughout the property up to 8 hours or longer if needed
• Demonstrating genuine hospitality and delivering exceptional guest services in the bar area, including: Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant

Accounting Clerk May 2009 to Current

• Reconcile First Trust Distribution and monthly reinvestment with over 1704 active funds with $44 billion in assets
• Reconcile Exchange Traded Funds distributions as well as monthly to quarterly reinvestments with over 300 funds with over $104 billion in assets.
• Maintain professional working relationship with brokers
• Reconcile and allocate over 3318 trades with over $65 million to brokers and DTCC for one client alone
• Affirm trades/deliver instruction to clear trades in ICO and Workbench

Workflow Coordinator

September 2005 to May 2009

• Ensure prompt and accurate funding of internal and external settlement accounts, processing and settlement of reinvestment trades, distributions and purchase orders, and comparing, confirming and clearing securities for UIT and ETF portfolios.
• Proficient in identifying and resolving managerial issues
• Execute instructions to book trades for Dividend Reinvestment purchases.
• Update and maintain all departmental procedures
• Assist upper management with training and guidance of employees to effectively conduct daily business.
• Coordinate and monitor daily workflow in department
• Assist staff in balancing all record date payments for approximately 6100 trusts for timely payments to all eligible parties.
• Verify accuracy of all memos and announcements to street.
• Keep and record monthly statistics, as well as staff vacations and absences for a group of 10 people.
• Resolve any out of balance conditions (money and/or units) pertaining to the dividend proof.
• Verification of demand deposit accounts and general ledger tickets to wire instructions, as well as money movement.

Accounting Clerk June 2004 to September 2005

• Responsible for reconciling and proving record date units with Unit Investment Administrators and timely disbursements of dividends to unit holders
• Provide high quality Dividend Reinvestment clearance service to Sponsors and clients.
• Ensure that all reinvestment purchases for each Sponsor’s year end special distributions were announced, recorded and processed timely and accurately.
• Achieve 100% compliance with all internal/external regulatory requirements and Company procedures.
• Reconciliations of monthly distributions. Maintain quality control/satisfaction records
• Effective communication with internal and external clients.
• Proficient in identifying, researching and calculating unit discrepancies with Unit investment Administrators
• Verify Interest and Principal Rates against Unit Investment Trust announcement.
• Train new employees as get hired on procedures of reconciling distributions as well as reinvestment procedures
• Create and implement training schedule for new employees to follow during their training
• Responsible for multi-million dollar dividend reinvestment for First Trust Portfolios
• Execute instructions to book trades for Dividend Reinvestment purchases
• Announce prices to Morgan Stanley and DTCC-Depository Trust & Clearing Corporation
• Responsible for dividend reinvestment, price verification, trade settlement, fund reconciliation for bank’s top sponsors (Invesco, Advisors Asset Management, Guggenheim and First Trust)