Jaime Bridges
Cleveland,TN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Team Member
Target
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Office Manager
American Modular Solutions, LLC
06.2016 - 10.2023
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
Cashier
Best Buy
03.2011 - 09.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Cashier
Kohls Department Store
05.2011 - 07.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
Customer Service Representative
Alpine Access - Call Center
08.2010 - 11.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
Cashier
Walmart
02.2009 - 12.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
GED -
Chattahoochee Technical College
Jasper, GA03.2011
Skills
- Administrative Support
- Data Entry
- Office Management
- Customer Service
- Supply Management
- Project Management
- Invoicing and Billing
- Clerical Support
- Payroll and Budgeting
- Human Resources
- Sorting and Labeling
- Scheduling and Calendar Management
- Customer Relations
- Document Scanning
- Document Typing and Formatting
- Business Administration
- Work Planning and Prioritization
- Relationship Building
- Attention to Detail
- Driven and Determined
- Remote Office Availability
- Calm Under Pressure
- Organization and Time Management
- Dependable and Responsible
- Self-Directed
- Friendly, Positive Attitude
Timeline
Team Member
Target
11.2023 - Current
Office Manager
American Modular Solutions, LLC
06.2016 - 10.2023
Cashier
Kohls Department Store
05.2011 - 07.2012
Cashier
Best Buy
03.2011 - 09.2012
Customer Service Representative
Alpine Access - Call Center
08.2010 - 11.2011
Cashier
Walmart
02.2009 - 12.2010
GED -
Chattahoochee Technical College