Jaime Brookhouse

Lead Certified Pharmacy Technician

Publix Pharmacy

04.2021 - Current

Managed inventory by tracking stock levels and expiration dates of medications.
Supported patient care through effective communication with pharmacy staff and healthcare providers.
Learned to operate pharmacy software systems for prescription processing and record-keeping.
Maintained cleanliness and organization of work areas to comply with safety protocols.
Participated in training sessions to enhance knowledge of pharmaceutical practices and regulations.
Collaborated with team members to ensure timely medication delivery and patient satisfaction.
Adapted quickly to new procedures, demonstrating flexibility in a fast-paced environment.
Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
Improved patient satisfaction by providing efficient and accurate prescription services.
Reduced medication errors, implementing strict quality control measures and double-checking procedures.
Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Supervised eight pharmacy technicians and coordinated day-to-day assignments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Counted, measured, and compounded medications following standard procedures.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Reviewed and verified customer information and insurance provider information.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Set up and modified patient profiles in enterprise to include current information such as medications and insurance details.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Resolved third-party billing, computer system and customer service issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Managed opening and closing duties for pharmacy.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Set up and modified patient profiles to include current medications and insurance details.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Liaised with other pharmacies to eliminate issues related to product expiration.

Summary

Overview

Work History

Lead Certified Pharmacy Technician

Office Specialist II

Education

Bachelor of Science - Health Administration

Skills

Timeline

Lead Certified Pharmacy Technician

Office Specialist II

Bachelor of Science - Health Administration

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