Overview
Work History
Education
Skills
Timeline
Generic

Jaime Brown

Carrollton

Overview

1
1
year of professional experience

Work History

Lead Customer Service Representative

Circle K Convenience Store
Bremen
08.2024 - 05.2025
  • Managed customer inquiries and resolved issues promptly.
  • Assisted in training new team members on customer service protocols.
  • Handled cash transactions and balanced registers at shift end.
  • Maintained store cleanliness and organized merchandise displays effectively.
  • Provided product information and recommendations to enhance customer experience.
  • Coordinated with management to ensure compliance with company policies.
  • Monitored inventory levels and reported shortages to management.
  • Collaborated with team members to address high-volume service periods efficiently.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Ensured compliance with applicable laws, regulations and organizational policies.
  • Handled inquiries from customers regarding product information or services offered.
  • Maintained up-to-date knowledge of products and services offered by the company.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Food Service Worker

Circle K Convenience Store
Bremen
08.2024 - 05.2025
  • Prepared and served food items according to safety guidelines.
  • Maintained cleanliness of work areas and dining spaces.
  • Operated kitchen equipment safely and efficiently during food preparation.
  • Collaborated with team members to ensure smooth service flow.
  • Stocked supplies and organized inventory in storage areas.
  • Followed food safety regulations during food handling and storage.
  • Participated in training sessions on customer service techniques and food safety practices.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Served meals to customers in a friendly and courteous manner.
  • Operated cash register to process cash, check, and credit card transactions.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Cleaned kitchen areas, equipment and utensils.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Set up, restocked and cleaned dining areas.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Greeted customers upon arrival in the dining area.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Properly stored all leftover food items after each shift.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Monitored inventory levels of food items used during meal services.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Utilized point-of-sale systems for taking orders from customers.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Replenished condiments at customer tables as needed.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Packaged and bagged cooked food and prepared items.
  • Refilled condiments, napkins and server workstations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Rotated inventory to reduce waste and optimize freshness.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Directed patrons to restrooms and other amenities within facility.

Education

High School Diploma -

Villa Rica High School
Villa Rica, GA
05-2024

Skills

  • Customer service and support
  • Cash handling and point-of-sale operation
  • Food safety practices
  • Inventory management strategies
  • Team collaboration and cooperation
  • Positive and friendly
  • Multitasking and organization
  • Calm under pressure

Timeline

Lead Customer Service Representative

Circle K Convenience Store
08.2024 - 05.2025

Food Service Worker

Circle K Convenience Store
08.2024 - 05.2025

High School Diploma -

Villa Rica High School

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Jaime Brown