Jaime Brown
Carrollton
Overview
1
1
year of professional experience
Work History
Lead Customer Service Representative
Circle K Convenience Store
Bremen
08.2024 - 05.2025
- Managed customer inquiries and resolved issues promptly.
- Assisted in training new team members on customer service protocols.
- Handled cash transactions and balanced registers at shift end.
- Maintained store cleanliness and organized merchandise displays effectively.
- Provided product information and recommendations to enhance customer experience.
- Coordinated with management to ensure compliance with company policies.
- Monitored inventory levels and reported shortages to management.
- Collaborated with team members to address high-volume service periods efficiently.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Handled inquiries from customers regarding product information or services offered.
- Maintained up-to-date knowledge of products and services offered by the company.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Food Service Worker
Circle K Convenience Store
Bremen
08.2024 - 05.2025
- Prepared and served food items according to safety guidelines.
- Maintained cleanliness of work areas and dining spaces.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to ensure smooth service flow.
- Stocked supplies and organized inventory in storage areas.
- Followed food safety regulations during food handling and storage.
- Participated in training sessions on customer service techniques and food safety practices.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Assisted in the preparation of food items according to recipes and instructions.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables as needed.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained accurate records of sales transactions for end-of-day reports.
- Packaged and bagged cooked food and prepared items.
- Refilled condiments, napkins and server workstations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Rotated inventory to reduce waste and optimize freshness.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Directed patrons to restrooms and other amenities within facility.
Education
High School Diploma -
Villa Rica High School
Villa Rica, GA05-2024
Skills
- Customer service and support
- Cash handling and point-of-sale operation
- Food safety practices
- Inventory management strategies
- Team collaboration and cooperation
- Positive and friendly
- Multitasking and organization
- Calm under pressure
Timeline
Lead Customer Service Representative
Circle K Convenience Store
08.2024 - 05.2025
Food Service Worker
Circle K Convenience Store
08.2024 - 05.2025
High School Diploma -
Villa Rica High School