Jaime Brownfield
Franklin,IN
Summary
Seasoned executive with a proven track record, adept in strategic planning and crisis management. Skillfully blends people management with operations mastery to drive organizational growth and efficiency. Achieved significant market expansion and operational cost reduction, demonstrating exceptional leadership and problem-solving capabilities.
Overview
17
17
years of professional experience
Work History
Director of Resources
KIC-IT, Kids in Crisis Intervention Team
01.2024 - Current
- Articulating the organization's vision, mission, and strategy
- Overseeing the organization's daily activities, including marketing, fundraising, human resources, and program development
- Ensuring there are funds to execute the budget, and managing the organization's finances
- Assisting the board with operations, administration, and planning meeting agenda's
- Communicating with clientele, donors, reporters, and the community businesses
- Working closely with the board of directors, staff, volunteers, and stakeholders
- Coordinating and executing special events for a nonprofit +organization. These events can include fundraising events, holiday celebrations, or community events
- Managed approximately 35 calls and emails per day
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
VP of QC Solutions
First Look Appraisals
02.2018 - 01.2023
- Handled all aspects of employee management including hiring, training, scheduling, evaluating performance and addressing disciplinary issues when necessary.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records. Regularly communicated updates from upper management down to employees as needed for clarity on company initiatives or changes.
- Cultivated high-performance culture within organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement. Reduced attrition rates by implementing employee engagement initiatives and performance management strategies.
- Led a cross-functional team to develop and launch new product line, contributing to significant growth in sales.
- Enhanced employee engagement and satisfaction through implementation of comprehensive training programs and performance management systems.
- Championed change management initiatives within organization to ensure smooth transitions during periods of growth or restructuring.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Resolved issues and recommended actions based on production and compliance reports.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Directed technological improvements, reducing waste and business bottlenecks. Founded performance- and merit-based evaluation system to assess staff performance. Conducted QA Testing.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations. Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
VP of Operations
Assurant Specialty Property
05.2007 - 03.2018
- Oversaw 380 employees in 6 locations
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Assisted with all RFI/ RFP inquires
- Developed Disaster Relief plans
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Collaborated closely with sales teams to support lead generation efforts, providing valuable client insights gained from inquiry interactions.
- Maintained high-quality service standards by consistently meeting or exceeding performance metrics.
- Reduced errors in data entry by implementing a meticulous review process for all customer records.
- Built strong customer relationships through empathetic listening, understanding, and prompt resolution of concerns.
Skills
- Team Collaboration/ Management
- Complaint Handling
- Relationship Building
- Team training and development
- Employee Performance Management
Timeline
Director of Resources
KIC-IT, Kids in Crisis Intervention Team
01.2024 - Current
VP of QC Solutions
First Look Appraisals
02.2018 - 01.2023
VP of Operations
Assurant Specialty Property
05.2007 - 03.2018
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