Jaime Buchanan
Shirley,NY
Summary
Experienced Administrator with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
23
23
years of professional experience
Work History
ADMINISTRATION
Ambrosio & Bellotti Cpa's
01.2018 - Current
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Typed, formatted and edited professional correspondence.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Drafted professional correspondence on behalf of senior staff members, adhering closely to established style guidelines and formatting standards.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
SPECIALIST SR RECONCILIATION -FRB
Astoria Bank
01.2016 - 12.2017
- Operate Microsoft Excel programmed with accounting software to research, resolve and reconcile the federal reserve account and cash letter availability report.
- Reconcile 89 branches each day, investigating, and resolving discrepancies, investigate branch capture discrepancy and resolve and process check adjustments sent through the federal reserve.
- Prepare service charge allocations for various bank accounts each month.
- Increased efficiency in handling high transaction volumes by utilizing advanced spreadsheet functions and automation tools.
- Assisted auditors during annual reviews by providing accurate documentation and addressing their inquiries promptly.
Operations Supervisor
Astoria Bank
06.2008 - 01.2016
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Supervise teller unit, order cash, complete daily reports, maintain ATM, monthly cash counts, file large currency reports and check teller work daily.
Customer Service Representative
AT&T Wireless
10.2005 - 03.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Aviation Structural Mechanic
U.S. Navy Active Duty
10.2001 - 10.2005
- Completed complex repair jobs, demonstrating strong attention to detail and commitment to excellence in all aspects of aircraft maintenance work.
- Enhanced aircraft safety by performing thorough inspections and maintenance of structural components.
- Performed daily postflight, preflight and other periodic inspections.
- Increased team productivity by providing expert guidance and training to junior aviation mechanics.
- Reduced downtime for aircraft repairs through efficient troubleshooting and diagnosis of structural issues.
- Contributed to a safer work environment by adhering to strict safety protocols and promoting awareness among colleagues.
- Maintained accurate documentation of all maintenance activities, contributing to better record-keeping practices within the department.
- Maintained various aircraft systems such as seat and canopy ejections, gaseous and liquid oxygen and life raft ejection.
Skills
- MICROSOFT OFFICE, EXCEL, WORD AND OUTLOOK
- QUICKBOOKS
- FIRM 360
- LACERTE
- RECOCILIATION, ADJUSTMENTS, ACCOUNTING, ACCOUNTS PAYABLE & RECEIVABLE
- CUSTOMER SERVICE
- RECORDKEEPING
- OFFICE ADMINSTRATION
- TIME MANAGEMENT ABILITIES
- Multitasking
Timeline
ADMINISTRATION
Ambrosio & Bellotti Cpa's
01.2018 - Current
SPECIALIST SR RECONCILIATION -FRB
Astoria Bank
01.2016 - 12.2017
Operations Supervisor
Astoria Bank
06.2008 - 01.2016
Customer Service Representative
AT&T Wireless
10.2005 - 03.2008
Aviation Structural Mechanic
U.S. Navy Active Duty
10.2001 - 10.2005