Jaime Burton

Managed culinary services for hospital patients when leaders were offsite.

Participates in orienting, training, coaching, and leading employees as appropriate.

Resolves immediate issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing. Escalates to manager as appropriate.

Assists in improving strategies that enhance patient experience.

Safety Coach for the Culinary Service Department to align services with all department guidelines including zero harm, goals, continuous improvement ,tracking and completing monthly safety tracers.

Ensure accuracy of patient orders and deliver meals to patients in hospital , deliver and explain dietary menus and meal delivery process to hospital patients

Fulfill all hospital departments with their floor-stock orders and accurately enter orders in computer and billing those departments for their orders.

Prepare food that is sold in the cafes grab n go.

Perform Cashier duties

Assist with catering events in hospital including organizing, planning , set up and take down

Organized patient appointments for surgical procedures.

Provided responses to patient questions over the phone, through emails and texts

Contacted referred clients.

Processed payments with accuracy and efficiency.

Established and clarified treatment procedures.
plans with patients

Entered medical treatment codes in database.

Developed comprehensive records for each patient.

Streamlined treatment processes by handling correspondence between medical facilities.

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, I received many wonderful online reviews and received recognition from my employer after receiving praise reviews from the “secret guests” within the travel industry that stay at resorts and properties around the world rating their customer service.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Ensured guest requests, inquiries and concerns were addressed and completed in a timely manner
• Delivered precise billing and registration services.