Jaime Bustos
Victorville,CA
Summary
Dynamic operations and logistics executive with over 14 years of experience in managing large-scale warehouse, distribution, and third-party logistics (3PL) operations. Proven track record in P&L ownership, labor optimization, inventory control, safety compliance, and continuous improvement demonstrates a commitment to operational excellence. Renowned for cultivating high-performing teams and enhancing service delivery for national retail and e-commerce clients, while adept at facility management to maximize operational efficiency and resource utilization. Strong leadership skills drive effective team management and the implementation of innovative solutions that elevate facility safety and maintenance standards.
Overview
14
14
years of professional experience
Work History
Facility GM
Winix America Inc
Rialto, CA
08.2025 - Current
- 3PL Facility General Manager with full P&L ownership, leading a multi-client distribution center supporting Amazon, Costco, Walmart, and Home Depot. Drive SLA performance, labor optimization, inventory accuracy, and cost control while building high-performing teams across inbound, outbound, and returns operations.
- Lead end-to-end warehouse and site operations for a high-volume distribution facility supporting national retail and e-commerce customers, including Amazon, Costco, Walmart, and Home Depot, ensuring service, safety, and cost targets are consistently achieved.
- Develop and execute site operational strategy aligned with corporate objectives, driving performance across shipping, receiving, inventory control, returns, and labor planning while meeting budget and P&L expectations.
- Own site P&L and budget planning; manage labor spend, overtime, supplies, and capital assets to maintain cost discipline and profitability.
- Direct and develop salaried leaders, supervisors, and hourly/temporary associates through hiring, onboarding, coaching, performance management, corrective action, and succession planning.
- Oversee all inbound and outbound logistics operations, ensuring accurate, timely shipment execution and compliance with customer routing guides and service-level agreements (SLAs).
- Lead customer returns operations, improving accuracy, turnaround time, and inventory integrity while minimizing shrink and write-offs.
- Maintain accurate inventory control and reporting through ERP systems (Sage / SAP), driving cycle counts, audits, root-cause analysis, and continuous improvement initiatives.
- Forecast equipment, labor, and material needs based on volume trends, seasonal demand, and customer requirements.
- Manage procurement of warehouse supplies and equipment, including vendor evaluation, cost comparison, and contract selection.
- Ensure full compliance with OSHA, safety programs, internal policies, and regulatory requirements; lead incident investigations, corrective actions, and safety audits.
- Serve as primary site contact for internal leadership, customers, and regulatory agencies; coordinate and resolve customer or governmental findings and deficiencies.
- Foster a culture of continuous improvement, accountability, and operational excellence, leveraging KPIs and performance reviews to drive results.
Sr Ops Manager and Regional Inventory Manager
MGA Entertainment
Hesperia, CA
03.2021 - 02.2025
- Direct and oversee all aspects of operations, maintenance, and allocation. Collaborating with functional departments to optimize inventory utilization across all operations. Implement key strategies to improve processes and achieve organizational goals day over day, while spearheading cross-training efforts to foster a top performing and diverse team.
- Improved quality, productivity, and efficiency; implemented new processes which introduced lean six sigma.
- Improved revenue by deteriorating overtime cost and setting KPI standards to achieve day to day goals.
- Successfully implemented a set cycle count program causing KPI to rise and bring in more revenue. Streamlined operational processes, driving noticeable improvements in productivity and enhancing team performance through targeted cross-training initiatives. Analyzed inventory utilization metrics, leading to optimized resource allocation and measurable gains in operational efficiency across departments.
- Developed and implemented a new cycle count program, significantly increasing inventory accuracy and contributing to higher revenue generation.
- Orchestrated cross-departmental collaboration to enhance process efficiency, resulting in improved quality metrics and stronger organizational alignment.
- Fostered a collaborative team environment, enhancing communication and morale, which contributed to a more engaged and productive workforce.
- Directed operations to enhance productivity, achieving measurable improvements in efficiency and aligning team efforts with organizational goals.
- Oversaw facility operations, ensuring compliance with safety regulations and organizational standards.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times across multiple departments.
- Led cross-functional teams in implementing process improvements to optimize supply chain management and inventory control.
OPERATIONS MANAGER
DCG Fulfillment
Redlands, CA
11.2018 - 03.2021
- Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. Ensured safe and efficient operations.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Streamlined fulfillment processes, enhancing operational efficiency and reducing lead times.
SUPERVISOR/OPS MANAGER
Kuehne and Nagel
Redlands, CA
02.2014 - 09.2018
- Implemented a lean training program that turned a 1.5 million annual loss to a 2 million annual profit in 1.5 years.
- Design and implement a Quarterly Cycle Count Program that successfully replaced current yearly physical inventory while optimizing inventory monitoring and tracking procedures to ensure availability of resources.
- Manage all company products to achieve a reduction in product loss totaling to 450K within 9 months, while masterfully controlling and reducing costs to a 5K limit.
INVENTORY SUPERVISOR
Performance Team
Mira Loma, CA
11.2011 - 02.2014
- Executed diverse logistics and inventory control functions. Performing inventory reconciliation to mitigate any customer-based issues. Implemented best-in-class quality assurance procedures to achieve successful audits through supervision of cycle counters and outbound audits. Compiled, analyzed, and reported daily audit and cycle count program results to managerial staff for decision-making and evaluation. Monitored all outbound B2B and B2C shipments to ensure accuracy.
- Identified, mitigated, and resolved client conflicts with grace and creativity, retaining clients for future business.
- Ensured compliance with ISO Certification principles through the completion of continuous process auditing, implementing on-the-spot corrective actions as needed to ensure operational function.
- Oversaw all aspects of inventory management, identifying and correcting any discrepancies to ensure resource availability.
- Analyzed exception reports to ensure alignment between reports and accounting department records.
- Established and approved production orders based on bill of materials, aligning all projects according to available resources.
Education
Bachelor of Science - Data Science Engineering
Victor Valley College
Victorville, CA05-2016
Bachelor of Science - Business Management
Victor Valley College
Victorville, CA05-2016
High School Diploma - undefined
Oak Hills High School
Hesperia, CA01.2011
Skills
- Operations Management, Logistics, Process Improvement, Leadership, Inventory Management, Excel, KPI Analysis, Project Management, Quality Control, Six Sigma, WMS, SAP, Microsoft Office, Warehouse Operations, Team Management
- Work order management
- Operations management
- Building maintenance
- Waste management
ADDITIONAL INFORMATION
- TECHNICAL EXPERTISE
- Microsoft Office Suite
- Advanced Excel Skills
- WMS
- Manhattan ILS/SCALE
- KCP
- SAP
- SEAL
- D365
- HighJump
- MACHINERY EXPERTISE
- Light Equipment: Turret (Raymond)
- Cherry Picker / Order Picker (Hyundai, Toyota, Crown, Raymond)
- Sit Down Fork Lifts / Clamps (Hyundai, Toyota, Crown, Raymond)
- Stand Ups/ Reach trucks (Raymond, Hyundai, Toyota, Crown)
- E.P.J.
- Pacer
- Heavy Equipment: Cat 777
- Dozer D-7 D-9
- Front-End Loader
- Bobcat
- Water Truck
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Facility GM
Winix America Inc
08.2025 - Current
Sr Ops Manager and Regional Inventory Manager
MGA Entertainment
03.2021 - 02.2025
OPERATIONS MANAGER
DCG Fulfillment
11.2018 - 03.2021
SUPERVISOR/OPS MANAGER
Kuehne and Nagel
02.2014 - 09.2018
INVENTORY SUPERVISOR
Performance Team
11.2011 - 02.2014
High School Diploma - undefined
Oak Hills High School
Bachelor of Science - Data Science Engineering
Victor Valley College
Bachelor of Science - Business Management
Victor Valley College