JAIME CARDONA
Concierge
ASTORIA,NY
Work Preference
Summary
Dynamic concierge with over 20 years of experience delivering exceptional service in high-end residential settings. Proven expertise in managing front desk operations, coordinating deliveries, and maintaining a secure environment through vigilant monitoring and adherence to safety protocols. Recognized for enhancing resident satisfaction by providing personalized service and effective problem-solving, fostering seamless building operations. A strong commitment to teamwork and adaptability ensures a consistently positive experience for all guests while upholding the highest standards of hospitality.
Overview
35
35
years of professional experience
Work History
Concierge/Doorman
Douglas Elliman Real Estate Management
05.1997 - Current
- Warmly greeted residents and guests, maintaining a welcoming environment.
- Communicated effectively with residents, contractors, and management to resolve concerns.
- Kept detailed logs of guest interactions and special requests.
- Monitored building entrances and controlled access for residents, guests, and vendors.
- Oversaw cleanliness and functionality of common areas.
- Operated intercoms, CCTV, and key-fob systems; performed routine safety checks.
- Trained new staff on customer service and operational procedures.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Real Estate Agent
Manhattan Apartments
08.1996 - 04.1997
- Managed a portfolio of Manhattan rental properties.
- Maintained current knowledge of local real estate market conditions.
- Built strong client relationships to understand housing needs.
- Conducted property showings and highlighted key features.
- Guided clients through rental applications and documentation.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Concierge
Five Riverside Corporation
05.1991 - 01.1997
- Delivered exceptional customer service to residents and guests.
- Assisted with luggage and transportation arrangements.
- Fostered strong resident relationships for a welcoming community.
- Maintained visitor logs and package delivery records.
- Coordinated with maintenance to address building issues.
- Ensured adherence to building access and security protocols.
Education
Associate of Applied Science (AAS) - New Media Technology
LaGuardia Community College CUNY
Long Island City, NY01.2020
Skills
- Customer Service
- Safety Management
- Security Monitoring
- Hospitality Standards
- Relationship Building
- Problem Solving
- Communication
- Time Management
- Multitasking
- Professionalism
- Conflict Resolution
- Attention to Detail
- Team Collaboration
- Digital Literacy
LANGUAGES
Spanish – Native
Became a mature college student.
Demonstrated commitment to lifelong learning by returning to college at age 48 and earning my Associate's Degree at 51 years of age.
Timeline
Concierge/Doorman
Douglas Elliman Real Estate Management
05.1997 - Current
Real Estate Agent
Manhattan Apartments
08.1996 - 04.1997
Concierge
Five Riverside Corporation
05.1991 - 01.1997
Associate of Applied Science (AAS) - New Media Technology
LaGuardia Community College CUNY