Jaime Carter
Waterford,MI
Summary
Seasoned Member Service Representative with experience in risk assessment, credit analysis, and computer skills. Pays great attention to detail to offer solutions for external clients. Great people skills and works well independently and within a team.
Overview
9
9
years of professional experience
Work History
Shipping/Receiving
Mr Cools Pizza
05.2015 - Current
- Pulling, packing, and loading pizza crusts.
- Had a strong sense of time and urgency with customers picking up their product.
- Good written and verbal communication skills to sell our product.
Senior Underwriter
United Wholesale Mortgage Company
12.2020 - 12.2022
- Verified integrity of applicants' information to minimize fraud.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
Member Service Representative
Genisys Credit Union
04.2018 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledge and educated responses to diverse customer questions.
- Described product highlights and benefits to help guide purchasing products.
Education
Associates in Business and Finance with a concentration in Accounting -
Oakland Community College
Commerce, MI12.2020
Skills
- Customer Service
- Product Recommendations
- Quality Control
- Application Analysis
- Credit History Review
- Punctual and Reliable
- Sales Strategy
Timeline
Senior Underwriter
United Wholesale Mortgage Company
12.2020 - 12.2022
Member Service Representative
Genisys Credit Union
04.2018 - 12.2020
Shipping/Receiving
Mr Cools Pizza
05.2015 - Current
Associates in Business and Finance with a concentration in Accounting -
Oakland Community College
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