Jaime Castillo
9511 Sequoia Cv, San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Call Center Sales Representative
Spectrum
San Antonio, TX
01.2023 - 02.2024
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Researched customer inquiries and provided solutions in a timely manner.
- Processed orders for customers over the phone.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized a computer system to track customer accounts and update order information.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Retail Sales Manager
Cricket Wireless
San Antonio, TX
12.2017 - 12.2022
- Developed strategies to increase sales and profitability.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Monitored employee performance and provided feedback to improve productivity.
- Maintained a clean work environment to promote safety standards.
- Reviewed financial statements regularly to track store performance.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Server
A1 Personnel
San Antonio, TX
06.2017 - 09.2017
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX05-2014
Some College (No Degree) -
Palo Alto College
San Antonio, TXSkills
- Call Handling
- Performance Tracking
- Stress Tolerance
- Call Center Customer Service
- Building Rapport
- Time Management
- Active Listening
- Customer Inquiry and Response
- Relationship Building
- Attention to Detail
- Product Descriptions
- Customer Service
- Sales Pitches
- Phone Etiquette
- Professionalism
Languages
Spanish
Professional
References
References available upon request.
Timeline
Call Center Sales Representative
Spectrum
01.2023 - 02.2024
Retail Sales Manager
Cricket Wireless
12.2017 - 12.2022
Server
A1 Personnel
06.2017 - 09.2017
High School Diploma -
South San Antonio High School
Some College (No Degree) -
Palo Alto College